Receptionist/Customer Service

  • Sunnyvale, CA, USA
  • Full-time

Company Description

EAG Laboratories, part of the Eurofins group, is a leader in advanced microscopy, surface analysis and semiconductor testing services of various types of materials from synthetic biomaterials to nanotechnology, deliver new “super materials” with the potential to transform our world. Our laboratories are at the forefront of this revolution, providing the scientific expertise and analytical techniques to support companies at every phase of the product lifecycle, from R&D to manufacturing.

Our clients include leading edge tech companies in a diverse range of industries and business sectors who design, manufacture or incorporate products for tomorrow’s technology driven world. Our scientists and engineers engage in peer-to-peer interaction to discuss and comprehensively understand client issues, challenges, goals and urgency, to define the technical problems, develop and execute analyses, and report back results. We have a growth mindset culture where individuals are encouraged to drive their own success and make their own decisions while fulfilling client needs. 

Job Description

We are looking for a receptionist who will be responsible for greeting visitors, answering incoming calls and providing support for all internal and external customers by using excellent, overall knowledge of our services and staff, as well as communicating effectively with other members of the customer service and operations teams. It is essential that the person in the position has a positive attitude towards all customers and thrives in a team environment.

Performs a wide variety of administrative duties to include answering and fielding incoming calls, handling incoming and outgoing couriers, and help to maintain the cleanliness of the front office. In addition, processing sample receipt, proper identification of material, testing and job traveler creation. Processes return samples to customers in a timely manner.

Note this is a contract to hire position.

Qualifications

  • 2+ years in fast paced environment
  • Demonstrated ability to show attention to detail, organizational skills, and meet deadlines
  • SAP or other ERP or database experience a plus
  • Must know Microsoft Office, especially Excel
  • Some college preferred
  • Excellent verbal and written communication
  • Physical requirements of the job include sitting, standing, and lifting up to 10lbs.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

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