Client Relationship Executive (Account Relationship Executive)

  • Singapore
  • Full-time

Company Description

Eurofins Scientific is an international life sciences company, which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the leading global emerging players in specialty clinical diagnostic testing.

In 2018, Eurofins generated 4.2 billion Euro proforma turnover in 800 laboratories across 47 countries, employing about 45.000 staff.

Job Description

Performs activities related to customer service by coordinating requests from the client and from the operations group in compliance with appropriate standard operating procedures (SOPs), regulatory guidelines, contracts, and customer requirements. 

Duties and Responsibilities:

  • Acts as a primary contact for major Eurofins Mechem SG clients.
  • Promotes new offerings to clients and obtains feedback around these offerings.
  • Defines and clarifies client requirements and communicates information to the operational groups.
  • Technical understanding of Eurofins Mechem SG testing capabilities.
  • Relays technical information regarding Eurofins Mechem SG testing capabilities to clients.
  • Knows and understands processes for:  sample receiving, sample entry, entry review, and report review.
  • Identifies problems involving client requirements and Eurofins’ abilities and works with appropriate staff to resolve them.
  • Answers questions concerning pricing, capabilities, and the status of samples.
  • Plans, prioritizes and manages own workload and multiple tasks and responsibilities.
  • To be trained on the functionalities of CRM for maintaining and ensuring timely updates on project files.
  • To be trained on eLIMS platforms in daily duties.
  • Performs review of assigned accounts, client procedures, and products as necessary.
  • To be trained on ComLims for preparation of quotation as needed.
  • Insures accuracy of COA (Certificate of Analysis).
  • Reviews, trends, or tables results as requested by the client creating manual reports when requested.
  • Supports, suggests, leads and assists process improvement initiatives.
  • Prepares for, participates in and hosts client visits and audits.
  • Participates in routine sales visits to client.
  • Supervising and monitoring samples (petroleum, water etc) collection and reports/certificates delivery activities.
  • Outdoor sampling job when required.

Qualifications

  • Candidate must possess a university/college degree in any field, preferable candidate with related degree in chem/micro /business. Highly trainable and from a reputable school or University. Good interpersonal and communication skills. Note: To include diploma requirements.
  • Self-motivated, dynamic and result oriented.
  • Excellent customer service skills including attention to detail, accuracy, confidentiality, and effective communication skills.
  • A team-player who is resourceful and able to work independently amidst stressful environment.
  • Highly literate on Microsoft office functionalities.
  • Strong oral and written communication skills
  • Technical skills in Chemistry, micro and other laboratory works is a plus factor but not a requirement.
  • Knowledge of scientific instruments and methodology.
  • Developed people skills   

Additional Information

What we offer: As an employer, we’re keen to look after our people with as much dedication as they look after our patients. That’s why we offer competitive salaries, excellent training and exceptional career prospects. We’re a growing and ambitious company, so there is huge potential here to develop with us and enjoy fantastic rewards in your career.

Your data: 
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Eurofins Mechem is an Equal Opportunities Company. 

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