Customer Engagement Associate
Eurofins Scientific is an international life sciences company, which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the leading global emerging players in specialty clinical diagnostic testing.
In 2018, Eurofins generated 4.2 billion Euro proforma turnover in 800 laboratories across 47 countries, employing about 45.000 staff.
SUMMARY OF POSITION AND OBJECTIVES:
Eurofins Technologies is a new international business line (IBL) within the Eurofins Group which is developing, manufacturing and marketing technologies and other supplies in the field of bioanalytical testing. Initially, the business will focus predominantly on food safety technologies and use the broad expertise within the Eurofins group to create well differentiated offerings in this fast growing market. The Assistant Customer Service Executive supports the Sales team with customer service, international logistical and administrative support.
POSITION & OBJECTIVES:
1. Customer Service
The position holder is expected to engage with customers and provide timely support, facilitate and improve customer service experience. He/she will be required to take ownership of customers’ requests and follow through to resolution.
2. Supply Chain and Logistics Coordination
The position holder will be required to process purchase orders, liaise with the internal logistic teams in Europe and USA to coordinate triangle shipments and prepare the required paperwork for each consignment. He/she will independently engage with customers on order and shipment updates.
3. Administrative Support
The position holder is responsible for general administrative work and customer service functions, and assists to phone and email enquiries.
4. Ad-hoc Duties
Occasionally the Assistant Customer Service Executive will be required to support the sales team with ad-hoc duties as required within the Singapore team.
The ideal candidate will have an educational background in supply chain management, logistics administration or other relevant fields. He/she shows an attention to details and has excellent organisational skills. Previous experience with supply chain or logistics is of advantage.
What we offer: As an employer, we’re keen to look after our people with as much dedication as they look after our patients. That’s why we offer competitive salaries, excellent training and exceptional career prospects. We’re a growing and ambitious company, so there is huge potential here to develop with us and enjoy fantastic rewards in your career.
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
Eurofins Technologies is an Equal Opportunities Company.