• ENGLISH

Eurofins Scientific is an international life sciences company, which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the leading global emerging players in specialty clinical diagnostic testing.

In 2020, Eurofins generated 5.4 billion Euro proforma turnover in 800 laboratories across 50 countries, employing about 50.000 staff.

The Central IT Operations team inside Eurofins is responsible for maintaining centrally provided IT services (e.g.: AD, MS Exchange, Skype For Business, servers, storage, monitoring, backup, physical hardware, cloud services, etc.) in collaboration with other IT teams and according to defined processes (e.g. Incident Management and Change Management).

The Focus of the AD Engineer includes:
1. Operating IT services provided from Centrally hosted either in the cloud or strategic Data Centres.
2. Ensure that IT Services managed by the Central IT Operations team are delivered effectively to business customers. This includes the execution of SOPs, management of IT Incidents, IT Changes and IT Problems in ITSM based system on the related processes, procedures and work instructions.
3. Operate and install on Enterprise-level Infrastructure for providing Microsoft services, such as AD, for global initiatives following those through to implementation via collaboration with project and support teams;
4. Identify opportunities to innovate, extend and enhance service delivery everywhere possible;
5. ITIL approach to resolve technical problems. Troubleshoot occurring issues, investigating root causes and supporting resolution of the issues found;
6. Serves as escalation point for application support and troubleshooting, provides guidance and direction in resolution of escalated issues and/or complex production, application or system problems;
7. Perform daily system monitoring, verifying the integrity and availability of all involved infrastructure elements server resources, systems and key processes, reviewing system and application logs and verifying completion of scheduled jobs. Ensure that the performance, scalability, and security is maintained and optimized;
8. Deliver quality documentation allowing for smooth day-to-day operations;
9. Improve existing processes through sustainable solutions to recurring problems and enhancements to existing solutions or documentation by automation;
10. Contact to vendor technical support for Priority 1 incidents;
11. Cooperate closely with the rest of IT Infrastructure & Operations, Architecture and Security teams.

Specific Assignments of AD Engineer L2/L3:

• Administer the Active Directory forest, including AD based DNS, DFS;
• Familiarity with enterprise multi-forest Infrastructure models;  Create and maintain already applied GPOs;
• Manage the AD based DNS, DFS, ADFS;
• Automate repetitive tasks with PowerShell scripting;
• Operate the AD environment with best practices for capacity, redundancy and performance.
• Follow, audit and improve security on the overall environment, including Tiering/Delegation model.
• Support on the Skype for Business Environment;
• Manage Active Directory related incidents and escalate them to L3/Manufacturer if needed.

Qualifications And Experience Required:

• University Degree in Information Technology or comparable field or relevant work experience in Information Technology
• Min. 6-8 years’ experience

Ability and/or Skills: Creative out of the box thinking in finding solution. Importantly able to work independently  

Developed problem solving skills, knows when to consult with supervisor on major issues/problems, demonstrated knowledge and skills in designated areas, ability to handle multiple priorities, ability to function in an environment of constant change, strong organization skills and attention to detail, willingness to work overtime, excellent interpersonal and communication skills, ability to work under medium to high stress levels.