About Eurofins

Eurofins Scientific is an international life sciences company, which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the leading global emerging players in specialty clinical diagnostic testing.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 50,000 staff across a network of more than 900 independent companies in over 50 countries, operating more than 800 laboratories. Performing over 400 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

 Eurofins is one of the fastest growing listed European companies. Since its IPO on the French stock exchange in 1997, Eurofins’ sales have increased by 35% each year (in compound average) to over EUR 4.5 billion in 2019.

About Eurofins IT Solutions India Pvt Ltd

Eurofins IT Solutions  (A CMMI Level 3 Company) is a 100% full owned subsidiary of Eurofins. This young captive centre located in Bangalore was established in 2012 to be the largest IT Solutions group within Eurofins to cater to all the internal IT business needs. The primary focus of IT Solution group will be to develop the next generation LIMS (Lab Information Management system), Customer portals, Ecommerce solutions, ERP/CRM system & B2B platforms for various Eurofins Laboratories and businesses.

EITS India is a Young, Dynamic and Growing organization with lot of career growth prospects. We strongly believe that ‘Our people are our assets’ and we ensure that all our staff are provided with great work environment, good benefits and challenging Global projects to enable a fulfilling career. We are committed to provide enriching experience to our employees.

TITLE:                                          IT Support Specialist

 REPORTING To:                       Group Leader 

 WORKING LOCATION:            Bangalore 

 POSITION SUMMARY:  As an IT Support Specialist, your primary responsibility will be to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user support requests, and escalation of incidents when considered appropriate and necessary to maintain service level agreement expectations. Problem resolution may involve the use of diagnostic and support request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

Essential Duties and Responsibilities:

·         Provide technical support to Eurofins Staff primarily in the area of front-end devices and maintain users' satisfaction with their IT working environment;

·         End user account maintenance, which includes Active Directory and Exchange tasks

·         Maintain the front-end IT infrastructure (Workstations, Printers, Phone System, Smartphones, etc.) and ensure their reliability;

·         Follow and further develop standard Service Desk operating procedures;

·         Assume ownership and provide consistent follow-through to assure problems are resolved and respond to last minute requests;

·         Develop in-depth Product Knowledge in order to resolve customer questions and issues;

·         Interact with other team members on issues that have been escalated and find a solution.

·         Document all interactions and problem resolution.

Basic Minimum Qualifications (BMQ):

·          To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required.

·         Excellent written and verbal communication skills. Must be able to communicate with individuals with  all levels of technical and non-technical skill sets (i.e. Developers, Project Managers and external Customers);

·         The ability to work independently and as part of a team with a courteous and professional attitude;  Excellent time management and prioritization skills;

·         Ability to research and find solutions for problems

·         Good listening skills; problem solving and the ability to handle multiple projects/clients at once in a fast paced environment;

·         The ability to handle objections and counter professionally;

·         Must have the technical aptitude to learn, apply and solve technological solutions and/or challenges;

·         Must be willing to spend the time necessary to achieve and maintain a high level of technical proficiency;

·         Expertise in Microsoft Office: Outlook, Word, Excel, PowerPoint;

·         Must have experience working with PC based hardware, software and networking components;

·         Must be ready to work in a 24/7 rotational shift based environment.

Education/Experience (BMQ):

·          Undergraduate degree in IT or equivalent industry certifications;  2-4 years of prior experience in IT support.

Ability and/or Skills (BMQ): 

·          Developed problem solving skills, ability to work independently with limited supervision and no more than general directions, knows when to consult with supervisor on major issues/problems, demonstrated knowledge and skills in designated areas, ability to handle multiple priorities, ability to function in an environment of constant change, strong organization skills and attention to detail, willingness to work overtime, excellent interpersonal and communication skills, ability to work under medium to high stress levels.

Any Basic Degree

What we offer:

• A launch pad into various senior management opportunities – within the many business lines of Eurofins globally – or into the management hierarchy in our different corporate functions.
• The opportunity to grow your project management skills in a demanding, fast growing organization.
• A chance to become part of a highly motivated international team of professionals.