Account Manager I

  • New Orleans, LA, USA
  • Full-time

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 47,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

 In 2019, Eurofins generated total revenues of EUR € 4.56 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

The Account Manager I receives sufficient authority from, and is accountable to the Customer Service Manager or appointed designate, for the successful completion of assigned duties and responsibilities and has the authority to take action necessary to carry out the duties and responsibilities of this position. 

The Account Manager I has authority to identify the occurrence of departures from the quality system or from the procedures for carrying out sample registration and reporting, so long as such action does not deviate from established company guidelines, is consistent with sound business or technical judgment, and follows the practices of the laboratory.

Overall Objectives and Responsibilities

Responsible for all routine communications between the customer and the laboratory from initial customer account processing to invoicing for services rendered. : 

Processing of customer administrative information necessary for business operations.  Managing communications for unassigned or smaller clients. 

Clarification of client’s requests for services and, if necessary, referring such requests to the manager of laboratory operations.  3.2.4) Maintaining accounts of assigned client group. 

Managing quotes and coordinate with BDDs as needed. 

Assisting with collections for delinquent accounts.  3.2.7) Setting up new accounts in eLIMs. 

Reassigning appropriate requests in Freshdesk to Account Coordinators or Account Administrators, but still maintaining visibility over request to ensure completion. 

Answering the phone. 

Promoting team environment and assisting other team members, as needed.

Qualifications

Excellent interpersonal and communication skills. Excellent organizational and attention to detail. Responsive problem solver and action oriented.

Education/ Experience Background The Account Manager I shall have at least a high school diploma and computer experience with Microsoft Office. The Account Manager I shall have at least 1 year of customer service experience

Additional Information

Position is full-time, Monday- Friday.  Candidates currently living within a commutable distance of New Orleans, LA are encouraged to apply.

  • Excellent full time benefits including comprehensive medical coverage, dental, and vision options
  • Life and disability insurance
  • 401(k) with company match
  • Paid vacation and holidays

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

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