Operations Quality Specialist
- Full-time
Company Description
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.
In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 50,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.
In 2020, Eurofins generated total revenues of EUR € 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.
Job Description
We are currently recruiting for an Operations Quality Specialist to join our Bioanalytical group on a full time permanent basis. The purpose of this job is to support the implementation and development of the Quality aspects of the Biopharmaceutical Chemistry Department. The Quality Operations Specialist must ensure appropriate systems and controls are implemented to facilitate both customer and quality requirements. The Biopharmaceutical Chemistry team must be led, motivated and developed in the area of quality so that they are able to react effectively to the changing business needs while maintaining quality compliance.
· To effectively manage and report all Quality Metrics within the Biopharmaceutical Chemistry team including Exceptions, CAPA’s, Change controls, SOP’s. Ensuring all actions are assigned and tracked to ensure compliance with company metrics
· Completion of Biopharmaceutical Chemistry approval of Quality documentation e.g. Exceptions, CAPA’s, SOP’s, Quality and technical agreements.
· Lead cross functional risk assessment as required within the team
· Assist in problem solving within the department.
· Ensure processes and systems are in place to ensure that Quality/ CAPA related project work is completed as required and associated customer reports are available in a timely manner.
· Provide continuous feedback to all members of the team on all items in relation to customer or Quality requirements/changes.
· Handle assigned customer related query and lead the investigation of any complaint, liaising with their team to problem solve these queries if needed.
· Support internal and External/regulatory audits for area of responsibility, including audit preparation, queries during the audit and follow up of actions to closure. Finalising CAPA’s and associated deadlines.
· Represent Biopharmaceutical Chemistry in the Change control Review board as required.
· Approve and keep updated laboratory SOPs in their area of work.
· Identify any opportunities for improvement of quality and customer service and support the team to implement continuous improvement initiatives/projects.
· Establish and manage key metrics in the areas of quality, customer satisfaction/delivery. Ensuring specific targets are set, met and any trends noticed are addressed.
Qualifications
· A Degree in science
· 5 years’ experience in a regulated laboratory environment.
· Good team player, organised, accurate, have strong documentation skills.
· Passionate about quality and customer service.
· Good communication skills both internally and externally. Ability to understand customers’ requirements and to be able to devise and articulate the most appropriate solutions.
Additional Information
Additional Employee Benefits
Additional holiday leave
Birthday day
Attendance award
Paid Maternity Leave
Marriage leave
Free Tea & Coffee
Training and Development
Study support
Free parking
Income protection
Death in service
Sports & Social Club
Corporate Social responsibility day
Salary and bonus reviewed annually
Paid Sick leave
Finder’s Fee
Recognition program
Health insurance (Dependent on length of service/role)
Contributory pension (Dependent on length of service/role)