In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 55,000 staff across a network of more than 1000 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialized clinical diagnostics testing.

In 2020, Eurofins generated total revenues of EUR € 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.

The Collections Specialist is assigned an account portfolio and is responsible for reviewing and evaluating the status of client accounts within the portfolio.  The person in this role will be responsible for contacting clients for payment of past due invoices, and researching and resolving conflicts that result in the client delaying payment; as well as working with accounts as directed by the collections manager and within collections policy. The person in this role will also be responsible for communicating account issues and compiling reports for use by management in making critical client account decisions.

Essential Duties and Responsibilities:

·       Monitor and maintain accounts within assigned portfolio.

·       Contact clients via verbal and written communication for payment of past due invoices.

·       Provide information and/or documentation to both internal and external clients.

·       Interact with Collections Manager and Operation Designees to resolve client issues.

·       Maintain current and accurate account notes in collections software

·       Provide updates on accounts to Collections Manager, Operations and Sales as needed.

·       Work daily follow up queue in collections software.

·       Notify the Collections Manager of negative payment patterns.

·       Facilitate and/or attend conference calls specific to collections activity on client  accounts.

·       Resolve cash discrepancies on client accounts by research in Oracle of payment application.

·       Process credit card payments.

·       Complete side projects/ task as assigned by Collections Manager.

Basic Minimum Qualifications:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements below are representative of the knowledge, skill or ability required. 

• 1+ years of Collections or Accounts Receivable experience
• Knowledge of the Accounting process 
• Customer service experience
• AS/AA in Accounting or related field (preferred) 

Required Ability/Skills:

• General business concepts 
• General accounting knowledge
• Computers and accounting software
• Basic mathematical principles
• Collections policies, procedures and best practices
• Strong written and verbal communication skills
• Active listening skills
• Negotiation skills
• Problem solving skills
• Organizational skills
• Strong customer service skills
• Detail oriented
• Ability to employ tact and discretion in business-related conversations

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

All your information will be kept confidential according to EEO guidelines.

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.