Account Manager

  • Singapore
  • Full-time

Company Description

Eurofins Scientific is an international life sciences company, which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the leading global emerging players in specialty clinical diagnostic testing.

In 2018, Eurofins generated 4.2 billion Euro proforma turnover in 800 laboratories across 47 countries, employing about 45.000 staff.

Job Description

Essential Duties and Responsibilities:

  • Achieves annual sales plan and sales targets through transactional accounts on a global basis.

  • Handles inbound client calls, qualifies clients and if appropriate grows client relationships at the appropriate levels.

  • Collaborates effectively with account executives in business unit; brings potential opportunities to their attention.

  • Transfers accounts and client information to Account Executives.

  • Manages annual expense budget.

  • Expands client requests upselling for business unit.

  • Provides weekly sales activity reports to management.

  • Develops client call cycle to achieve objectives and sales plan; follows up on leads.

  • Provides general intelligence on key competitors.

  • Sells the business unit’s capabilities and differentiation frameworks via web meetings.

  • Responds to intercompany (Interco) queries and captures opportunities to promote/sell local testing capabilities for both microbiology and chemistry

  • Recognizes and communicates sales opportunities for other business units.

  • Sets and manages customer expectations.

  • Collaborates with companywide resources to achieve superior customer satisfaction.

  • Organizes and hosts client visits if required.

  • Uses CRM to manage internal communication and document territory and client information as required for the business unit.

  • Responsible for opportunity management and accurate pipeline forecasting.

  • Maintains frequent email and phone contact with clients.

  • Periodic contact of all current clients for cross selling and new product information.

  • Leverage Marketing, SMEs and Operational staff for leads and collateral to heighten clients’ awareness of BU services; tap into thought leadership and share existing collateral including websites, press releases, e-news, eblast targets, new product releases.

  • Co-calling on accounts with AEs to promote BU business; providing scientific/technical credibility.

  • Evaluates quotations for territory and provides inputs to ensure client and company requirements are met.

  • Collaborates effectively with sales executives from other Eurofins sites to bring potential opportunities to their attention.

  • Assists in determining margins and pricing with Client Services.

  • Participates in proposal scope development as appropriate.

  • Supports transactional clients.

  • Leverage social selling and outbound initiative including but not limited to Linked In, eblasts, and web conferences, regional meetings, target account events, global trade shows in local venue, local symposia.

  • Creating leads from literature and industry events including peer reviewed journals, poster/symposium presenters and attendee lists.

  • Establishes, nurtures and grows client relationships at the appropriate levels.

Qualifications

Job Requirement:

  • Candidate must possess at least Bachelor’s degree in microbiology and/or chemistry or business field preferred
  • Moderate industry knowledge

  • 2-4 years sales (or relevant) experience selling services directly to the food, pharma and/or biotech sectors with direct interaction with mid-level and executive level decision makers

  • Functional scientific/technical expertise in specific area of food technology, manufacturing, auditing, lab testing etc.

Additional Information

What we offer: As an employer, we’re keen to look after our people with as much dedication as they look after our patients. That’s why we offer competitive salaries, excellent training and exceptional career prospects. We’re a growing and ambitious company, so there is huge potential here to develop with us and enjoy fantastic rewards in your career.

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