Customer Service Team Leader

  • Vilnius, Lithuania
  • Full-time

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 47,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

 In 2019, Eurofins generated total revenues of EUR € 4.56 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

  • Managing the Customer Service Department
  • Taking care of the highest quality of customer service by meeting the needs and expectations of customers
  • Cooperation with laboratories in Lithuania and Eurofins laboratories worldwide in the following matters: scope of tests, duration and quality of obtained results
  • Assuring work based on current quality standard
  • Competency development and motivation of the team
  • Participation in the implementation of improvement projects
  •  Active participation in quality processes within the company
  • Participation in internal / external audits
  • Participation in recruitment processes for the team

Qualifications

  • Higher education
  • Experience in leading a customer service department is desirable
  • Good knowledge of the English language
  • The ability to solve work related problems
  • Very good knowledge of Microsoft Office
  • Independence in action, initiative and perfect organization of work, ability to work in a team

Additional Information

  • Work in an international company
  • Participation in the development of a dynamically developing company
  • Assistance during the learning period
  • Development opportunities
  • Work location near the city center

 

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