Eurofins Transplant Genomics, Inc. (TGI) is committed to improving organ transplant outcomes with noninvasive serial monitoring guided by genomics.  TGI’s extensive development pipeline includes diagnostic and predictive tests for kidney and liver graft dysfunction, the use of multiple sample types and technology platforms, companion diagnostics for immunosuppressant and immune status tests.

TGI is searching for a temporary Customer Support Specialist (CSS) in Fremont, California.  This CSS will possess exceptional customer service skills who excels at building trusting relationships with customers and colleagues.  Candidates must demonstrate excellent phone etiquette, project a pleasant tone regardless of the nature of the call, as well as exhibit empathy towards our customers.  The ideal candidate always looks to go above and beyond general job expectations in an attempt to provide our customers with the best possible service experience. 

Customer Support Specialist Job Responsibilities include, but are not limited to, the following:

• Handling Daily Incoming/Outgoing Phone and email inquiries with excellent attention to detail, a strong sense of urgency and follow through
• HIPAA Compliance:  Ability to handle confidential information with discretion and good judgement
• Data entry and data verification, as well as record keeping and good documentation practices
• Assisting with shipping supply inventory to individual clients/Medical Centers
• Resolving issues by engaging other Company resources as appropriate, such as providing lab test results, coordinating follow-up testing, and clarifying test results
• Ensure ongoing customer satisfaction
• Communicating problems encountered with specimen handling to the appropriate client
• Notifying patients of the need for specimen recollection; obtaining additional patient and physician information

The ideal candidate would possess:

• Experience in a medical setting and with medical terminology, and/or transcription preferred
• Excellent interpersonal skills, a demonstrated ability to work effectively with multiple disciplines, and a good team approach
• Excellent written and oral communication skills, administrative skills, and above-average computer skills
• Highly organized, good documentation skills, and attention to detail
• A result- and goal-oriented attitude, integrity, a strong work ethic, and a commitment to quality
• Ability to work in a fast-paced and changing environment; flexible and quickly adaptable to changing priorities
• Ability to function independently
• Bilingual (English/Spanish) is a plus

• High school diploma, or equivalent required; Associate’s degree preferred
• Experience working in a clinical laboratory setting
• Authorization to work in the Unites States indefinitely without restriction or sponsorship

Position is temporary (< 90 days), Monday through Friday, 8:00 a.m. – 4:30 p.m.  Candidates currently living within a commutable distance of Fremont, California are encouraged to apply.

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work.  

To learn more about Eurofins, please explore our website www.eurofinsus.com.

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.