Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 47,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

In 2019, Eurofins generated total revenues of EUR € 4.56 billion, and has been among the best performing stocks in Europe over the past 20 years.

POSITION TITLE: IT Field Technician

REPORTING TO:  Manager

WORKING LOCATION: Kyoto Japan

Objective:

As an IT field technician, your primary responsibility will be to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user support requests, and escalation of incidents when considered appropriate and necessary to maintain service level agreement expectations. Problem resolution may involve the use of diagnostic and support request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. Along with End user support you are required to perform L1 server operations such as Vmware builds, server monitoring, resource management.

 POSITION & OBJECTIVES: 

Job description:

 OVERALL OBJECTIVES:

         Provide field support for M&A activities.

         Follow Eurofins processes (mainly Incident and Change management process).

         Must have experience working with PC based hardware, software and networking components;

         Must be willing to spend the time necessary to achieve and maintain a high level of technical proficiency;

         Excellent written and verbal communication skills. Must be able to communicate with individuals with all levels of technical and non-technical skill sets (i.e. Developers, Project Managers);

         Provide technical support to Eurofins Staff primarily in the area of front-end devices and maintain users' satisfaction with their IT working environment;

         End user account maintenance, which includes Active Directory and Exchange tasks

         Maintain the front-end IT infrastructure (Workstations, Printers, Phone System, Smartphones, etc.) and ensure their reliability;

         Follow and further develop standard Service Desk operating procedures;

         Assume ownership and provide consistent follow-through to assure problems are resolved and respond to last minute requests;

         Develop in-depth Product Knowledge in order to resolve customer questions and issues;

         Interact with other team members on issues that have been escalated and find a solution.

         Hands on knowledge of virtualization, windows servers, AD.

         Assist IT Operations team whenever required including with onsite actions.

         Ability to work on weekends and implement changes according to the standard change process.

         Ability to work on new server deployments, build according to standard Eurofins process.

         Liaise with peers for effective IT operations management and site support.

         Alert management of regional servers and ensure P2 tickets are handled.

         Knowledge of Azure is added advantage.

SPECIFIC ASSIGNMENTS:

•End user's satisfaction :
•Improve user’s satisfaction
•Find solution / workaround for user incident when it cannot be fixed.

•IT Support improvement :
•Documentation of SOP or FAQ for Incident or requests.
•Track and follow incidents / requests managed or not by IT Infra.

•Policy and process
•Ensure data integrity (apply backup, anti-virus, storage policies, monitor server and WAN statuses)
•Installation/update of workstations according to group guidelines.
•Respect Eurofins Strategies and policies

Any Degree

What we offer:

• A launch pad into various senior management opportunities – within the many business lines of Eurofins globally – or into the management hierarchy in our different corporate functions.
• The opportunity to grow your project management skills in a demanding, fast growing organization.
• A chance to become part of a highly motivated international team of professionals.