Process Operations Manager of PtP, OtC, GA Department

  • Katowice, Poland
  • Full-time

Company Description

Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the key emerging players in specialty clinical diagnostic testing in Europe and the USA.
Group's key figures are approx. 3 billion Euros turnover, 400 laboratories across 44 countries and more than 35.000 staff.

Job Description

  • Manage the service delivery of 80+ team on day-to-day basis, within defined budgets and in accordance with relevant Service Level Agreements and quality standards
  • Ensure process compliance with Group Business Process Model
  • Ensure processes and operating procedures are clearly defined, documented and up-to-date
  • Monitor the performance of staff against agreed objectives, taking improvement actions where appropriate
  • Design and implement continuous improvement culture within the Department to realize business objectives and deliver cost efficient and effective process
  • Implement internal control framework for processes in scope
  • Provide Senior Management with regular performance reports
  • Be „face to the customer“ and manage relations with European Eurofins entities
  • Create friendly working environment which will attract and retail Talents
  • Support the Transition projects


  • Minimum 2 years of relevant experience in managing large teams, preferably in BPO/SSC environment
  • Strong financial domain knowledge (PtP, OtC or General Accounting and Reporting)
  • Experience in managing performance against Service Level Agreements
  • Experience in managing relation with customers (internal or external)
  • Openness for changes
  • Ability to work and adopt to dynamic environment
  • Master Degree in Business/Finance/Accounting or equivalent
  • Fluent English (written and spoken)
  • High level of energy, drive and passion
  • Strong stakeholder management and presentation skills

Additional Information

We offer:

  • Unique opportunity to take play key role in establishing and growing new SSC
  • Becoming part of Eurofins SSC Leadership Team
  • Independency in team building and shaping the processes
  • International experience
  • Meaningful work towards process excellence
  • Support in growth and development within organization
  • Open communication
  • Attractive remuneration and bonus package
  • Medical care
  • Access to Multicafeteria Benefit system
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