Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.
Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Eurofins Environment Testing is hiring for a Service Center Supervisor located in our Grand Rapids, MI service center.  This will be a full-time position. Monday-Friday, 8am-5pm with overtime as needed.  Additional hours may occasionally be needed, depending on sample receipts and workload, including evening or weekend work.  Must be comfortable working independently in the service center. 

Responsibilities include, but are not limited to, the following:

• Courier duties approximately 25% of time
• Pick-up and delivery of water, soil and air samples to and from the laboratory.
• Receive samples, unpack coolers, label containers, scan shipping documentation, and perform sample login
• Data entry for sample login with a high level of attention to detail
• Verify sample preservation, following standard operating procedures (SOPs)
• Delivery of samples to walk-in refrigerators or lab areas after receipt
• Produce bottle kits and perform shipping, receiving, and login duties
• Clean equipment, such as glassware, coolers, sinks, tables, samplers using solvents, water and detergents or acids according to Standard Operating Procedures
• Follow safe work practices and adheres to company guidelines and policies for planning and executing work in a safe manner
• Maintain the quality, hold time, and turnaround time objectives of the lab
• Communicate effectively with the courier coordinator about the courier schedule.
• Record in the courier log book the time that courier arrives to the site and time leaving from the site for all the pick ups and deliveries.
• Maintain records for the vehicle maintenance and driving miles; turn it in at the end of each month.
• Comply with the Company’s “Driver Evaluation and Qualification Policy”.
• Maintain the shipping/receiving area to ensure a safe work environment.
• Dispose of samples according to guidelines on a monthly basis to remain in compliance with EPA and EH&S requirements.
• Maintain delivery truck to keep in proper working order.
• May be assigned other sample control duties as identified by the department manager of Sample Control.
• Perform all duties as outlined in the SOP for Courier role.
• Maintain the shipping/receiving area to ensure a safe work environment.
• Prepare outgoing shipments of bottle kits and coolers for pick-up
• Restock supplies when received so supplies are available to employees when needed.
• Verify the validity and completeness of all bottle orders being delivered. This verification is done prior to leaving for delivery
• Interact with Project Managers and clients appropriately and professionally

The ideal candidate would possess:

• Professional, knowledgeable, confident, and friendly demeanor. 
• Customer service experience
• Excellent written and verbal communication skills.  Must be detail oriented with the ability to speak, read, and write English fluently and have the ability to follow complex instructions
• Excellent organizational skills and attention to detail and a willingness to meet daily commitments with a widely varying workload
• Ability to read maps and follow directions
• Ability to operate a motor vehicle
•  Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude

Compensation range:$17-18 (DOE)

Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location.

Basic Minimum Qualifications:

• High School Diploma or equivalent 
• Must be able to lift 55 lbs routinely and safely and must be able to work standing for most of the day
• Must be familiar with MS Office programs such as Outlook, Explorer, Excel and Word. Database experience is not required but is a plus
• Valid US Drivers' License
• Authorization to work in the United States indefinitely without restriction or sponsorship

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page: https://careers.eurofins.com/

Company description:

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and Eurofins Scientific 2/2 March 2023 agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2022, Eurofins generated total revenues of EUR 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years.

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work.  We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.

To learn more about Eurofins, please explore our website www.eurofinsus.com.

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.