Senior User Experience Researcher
- 117 Adams St., Brooklyn, NY
As a Senior UX Researcher on Etsy’s Product Research team, you will work in partnership with product managers, designers, engineers, alongside other researchers and data scientists to deliver insights that will craft the future of human commerce on Etsy.
You know how to conduct professional-quality user experience research, incorporating both qualitative and quantitative methods. You work well with others, and have proven instincts about when to hold the line on methodological rigor, and when to adapt to the changing demands of a project. Most importantly, you approach your work with a genuine sense of curiosity, and you’re willing to challenge conventional wisdom to find the right answer.
Etsy’s Product Research team focuses on using multi-methods research to guide the development of buyer and seller experiences in our dynamic marketplace of unique items. We collaborate with our partner teams through all stages of product development, from identifying initial opportunities, to refining the user experience, to analyzing the impact of our efforts and highlighting improvement areas.
This position is based in Brooklyn, NY.
Some things you’ll do:
Partner with product managers, designers and marketers to guide product development and refinement, drawing on expertise in user research and UX standards
Independently define project scope and apply appropriate methodologies to manage a research "portfolio" of foundational and evaluative insights
Conduct on-site, remote, and in-field user research studies with Etsy buyers and sellers
Work closely with other researchers and data analysts to develop broad approaches to meeting partner needs
Share tangible findings and prioritized recommendations on a regular basis, to encourage marketplace health and drive Etsy’s business goals
Manage third-party research vendors (e.g., research agencies, moderators) as necessary
Promote proven user research methodologies across the company
Can demonstrate an in-depth understanding of a range of user research methods and a deep understanding of contemporary trends in Web and app design
5+ years’ experience conducting UX research, employing methods such as in-depth user interviews, contextual inquiry, journey mapping, participatory design, and usability testing
Experience leading research at different parts of the product development process, from discovery to delivery
You are comfortable with the logistical challenges and workflows of recruiting for research
Ability to hold your own in a meeting and present research findings with a customer-centric perspective
You are ambitious, detail-oriented and able to manage multiple projects at a time
Experience with SQL, Qualtrics, remote testing tools, or experiment design a plus