Product Design Director, Shopping Innovation

  • 117 Adams St., Brooklyn, NY
  • Full-time

Company Description

As an Etsy employee, you can do the work you love, be yourself, and make an impact in the lives of millions. Our commitments to diversity and inclusion, team culture and the spaces where we work all reflect our mission to keep commerce human.

Job Description

What’s the role?

The buyer experience on Etsy is at an inflection point, with dramatic shifts in the retail landscape, this role has the opportunity to not just optimize our marketplace but create a new vision for shopping for our customers. Our buyers deserve experiences that cultivate their loyalty and make it easier to browse, discover, collect and buy all that is special on Etsy!

You’ll be leading a team that is innovating across both responsive web and native app experiences to unlock formidable commercial growth. You’ll own the design process and tackle ambiguous, nebulous and complex problems through experimentation, all while mentoring and growing a hardworking and capable design team. You’ll set quarterly goals and staffing plans, run design critiques, host collaboration and brainstorming sessions, drive design execution excellence, identify areas of process efficiency, and promote a high-output design practice. We’re looking for you to share your deep critical thinking and knowledge of the landscape of competitive experiences. You also bring a proven set of processes for ensuring consistency across channels and every step of the buyer journey, and ensure designers have the space to create products that deliver sustained value.


What’s product design like at Etsy?

Typically, product designers at Etsy work in a squad with a product manager, 3-5 engineers, researcher and analyst. Together they drive their own part of Etsy, deliver solutions to complicated problems and get feedback directly from customers. Directors manage a portfolio of opportunity areas, and each area is driven by product managers and squads. 


Day to day, it looks like: 

  • Crafting your group’s strategic roadmap, informed with insights and opportunities, through collaboration with cross-functional peers

  • Leading design reviews/crits and ideation sessions for concepts that test hypotheses with user feedback

  • Facilitating continuous learning and improvements, both of designer's careers and product work through launching experiments and iterating

  • Thinking about and improving/documenting processes across your team and the design organization

  • Recruiting, hiring and onboarding outstanding design talent 


Director level at Etsy means:

  • You raise the design bar by leveling up design skills across all of Product Design and giving direction to designers within your team

  • You can propose new, high-impact product initiatives and align the group around a vision and approach, all while taking into account capabilities and limitations of our product

  • You have a track record of leading through ambiguity and collaborating with research, analytics and engineers in a continuous delivery environment

  • You embody design quality, understand what success looks like in the ecommerce space and know how to shepherd execution to launch impactful experience change

  • You can think at a system level and improve how squads work with our design system

  • You regularly make use of your soft skills to persuade and build alignment: listening, consensus-building, decision-making

  • You spend time providing leadership and mentorship to designers and managers and recommend new methodologies and approaches for design

  • You play a lead role in forecasting, hiring, onboarding, and improving our team’s culture and engagement


Qualities we value in designer leaders:

  • Effective articulation of ideas, strategy and design solutions

  • Expressing feedback with kindness and candor

  • Creation of psychologically safe spaces for idea sharing, coaching and mentorship

  • Tolerance for ambiguity and healthy curiosity

  • Translation of quantitative & qualitative insights into design decisions

  • Contribution to our culture: motivation, optimism, quality, integrity

Additional Information

What’s next
Please send a cover letter and resume along with your portfolio. Let us know what excites you about Etsy, and why you think you’d be a fit. If you work on a side project, write, volunteer your time or practice another craft besides designing beautiful, user-centered experiences, that means something to us, and we would love to hear about it!

At Etsy, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Etsy is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skillsets.

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