Synopsis

The Compliance Officer is responsible for supporting the Compliance Monitoring Program with the overall administration, quality control and logistics of the compliance monitoring activities. The CO is also responsible for the administration of the electronic audit information management system, record keeping, and for delivering audit management database training for Etihad personnel.

Accountabilities

• Ensuring that the Audit Information Management System is kept up to date in accordance with the established KPIs.
• Performing Quality control and promptly reporting discrepancies to the respective CM.
• Ensuring records from the monitoring activities are maintained as per defined timelines and quality standards.
• Acting as the focal point of contact between the auditors and auditees during the preparation, follow up and closure of all audits.

• Planning and managing Operations or Technical audits to include logistics, follow up and closure.
• Preparing the audit pack in coordination with the relevant CM; issuing the Audit Briefing to auditors and auditees as required.
• Providing CMs with periodic status reports as well as advising them of any changes that may be necessary to facilitate the audit schedule.
• Reviewing and performing quality control of audit monitoring activities and record keeping as per established procedures.
• Communicating internal and external audits, compiling and issuing reports, monthly audit/findings status and publications to all business partners.
• Monitoring the corrective/preventive actions to rectify deficiencies identified.
• Establishing monthly plans in agreement with auditors/auditees.
• Receiving the audit report from the audit team, conducting a quality control review to ensure content and layout are accurate and in line with Compliance Monitoring standards liaising closely with the respective CM and Head of Compliance Monitoring (HCM).
• Ensuring that audit findings are raised against objective evidence (observation of operational activities and/or reviewing documents records) and standards defined in the audit checklist.
• Ensuring that the Audit Information Management System is kept updated, preferably, within 3 working days of the change being received.
• Administering and reviewing the Audit Information Management System weekly, ensuring it is up-to-date and accurately reflects the status of all audits, findings, and actions.
• Monitoring the Quality Assurance Audit inbox daily, issue reminders to auditees and auditors as necessary, and support the effective management of audit follow-up actions.
• Analysing data in the Audit Information Management System to identify trends, and issues; managing audit performance and regularly updating CM with audit reviews and results.
• Ensuring proper record keeping as per defined timelines and quality standards.
• When authorized by the auditors, CM, or HCM, the CO performing the required tasks in the audit database on their behalf to ensure the timely completion of these tasks.
• Additional duties and responsibilities, as reasonably expected, may be assigned as required.

Education & Experience

Knowledge

• Knowledge on Compliance Monitoring Systems, its framework and audit techniques
• Knowledge of documentation and record keeping.

Skills

• Fluency in English language
• High standard of computer literacy (Microsoft Office applications)

Training

• Preferably university degree

Experience

• At least 4 years of airline experience

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

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