Synopsis

We are seeking a highly analytical and detail-oriented B2B Sales Products Officer to support the effectiveness and growth of our B2B Sales Products & Programs function. This role plays a critical part in enabling commercial success through the management of sales programs, pricing models, reporting, CRM administration, and stakeholder communications.

The successful candidate will work closely with cross-functional teams to ensure the accurate implementation, maintenance, and continuous improvement of sales products and programs while providing valuable insights that support strategic decision-making. This role is ideal for someone who combines strong analytical capabilities with a customer-focused and collaborative approach.

Key Accountabilities:

• Manage pricing and incentive models to ensure accurate and competitive product offerings.
• Support the development and implementation of B2B sales products and programs, including specialty segments.
• Maintain and manage internal and external sales support inboxes, ensuring timely resolution of inquiries.
• Administer and maintain accurate customer and sales data within Salesforce and other CRM platforms.
• Generate and analyze sales performance, customer, and program reports using Tableau and Power BI.
• Provide insights and recommendations to support commercial decision-making and sales effectiveness.
• Act as a key point of contact for internal stakeholders, providing guidance on products, programs, and policies.
• Collaborate with cross-functional teams to ensure sales policies and communications remain accurate and up to date.
• Support continuous improvement initiatives that enhance sales processes, reporting, and operational efficiency.
• Maintain a strong understanding of B2B products, programs, and customer requirements to provide effective support.

Education & Experience

• Bachelor's Degree.
• 4+ years of work experience in a related field.
• Sales experience or experience supporting a field sales organization is preferred.
• Proven experience in sales support, sales operations, administration, business analytics, or a similar commercial support function.
• Strong analytical and numerate mindset with the ability to interpret data and generate meaningful insights.
• Advanced proficiency in Tableau and/or Power BI (Essential).
• Strong proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
• Experience using Salesforce or other CRM platforms.
• Excellent organizational and prioritization skills with strong attention to detail.
• Effective written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong problem-solving abilities and a customer-centric mindset.
• Collaborative team player with strong cultural awareness and stakeholder management skills.

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

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