Synopsis:

Main point of contact for operational matters with direct responsibility for managing the cargo warehouse operation and freighter ramp at the appointed station(s). Planning and oversight on key activities, routes and products, with focus on defined performance requirements in relation to OTP, eAWB, Cargo iQ, SLA’s and FAB etc. Ensure safe, secure and on time delivery of all high-profile shipments on flights and key routes within appointed station(s).

Accountabilities:

• Lead and establish best practices to ensure all flights are maximized to their capacity and conduct review of processes and procedures for improvement of service delivery such as reduction in operational discrepancies and offloads.
• Maintain service delivery of the designated station(s) through SGHA/SLA’s and KPI/Cargo iQ, eAWB measurement.
• Interface with the Airport Authorities i.e. Customs, Police and Airport Operator to gain support in the implementation of EY initiatives.
• Make day-to-day operational decisions to manage and mitigate operational safety and security-related risks associated with assigned tasks, through effective evaluation and decision-making based on conditions, hazards and threats.
• Drive and improve freighter OTP in a highly challenging environment of the appointed station(s) by fulfilling all tasks associated to ramp coordination / supervision of freighter operations.
• Support, deliver and plan complex cargo loads for either passenger or freighter operations. Provide on the job training, coaching and advice to GHA staff to upgrade their skills, knowledge, and confidence level.
• Conduct regular inspections to ensure that all cargo operations across the area are performed in a safe and secure manner in compliance with regulatory requirements for safety (under SMS guidelines), security, and company procedures.
• Establish best practices to enable revenue budget achievement and to support service delivery, cost savings and compliance to safety & security requirements.
• Flexible with operations shift requirement and able to work in all positions below the title position which means cross skill functionality is a prerequisite with focus on continuous development of competency level.
• Execute ad-hoc tasks required at other stations to support various expectations and initiatives.
• Micromanagement of Special services & Products/ VIP shipments from acceptance to customer delivery.
• Finance - Raise PR, PO & GRN in SAP as per requirement and verify the supplier invoices to ensure its correct and charged as per the contract.
• Escalate medium or higher-level risks to appropriate management level personnel.

• High school diploma Skills
• 3 years cargo operations experience or equivalent capacity
• Conversant with cargo handling processes, procedures, and regulatory compliance expectations A good standard of verbal and written English
• Good understanding of computer airfreight specifications
• Industry training in Dangerous Goods, Cargo Operations, Security, Quality and Auditor trainings is an advantage Experience

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

Recruitment Fraud Alert
Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.