We are looking for an experienced Alliance Systems Manager to join our growing Alliances & Joint Ventures team.

This is a highly specialised, hands-on technical role responsible for configuring, testing and maintaining the airline systems that underpin Etihad’s global codeshare and interline partnerships.

Working directly within live production environments, you will manage Passenger Service System (PSS) integrations, codeshare publication, interline testing and schedule synchronisation across more than 130 airline partners. Your work will have a direct impact on commercial performance, partner relationships and the customer journey.

This role offers the opportunity to play a key part in one of Etihad’s most significant technology transformations as we migrate from AirVision to Lufthansa Systems’ SchedConnect platform.

If you enjoy solving complex technical challenges, working with airline systems and seeing your work immediately translated into live operations, this is an outstanding opportunity.

What you'll be doing:

• Configure and maintain Amadeus Altéa Passenger Service System parameters supporting codeshare and interline operations.
• Manage end-to-end implementation of new interline, through check-in and codeshare partnerships.
• Test and validate Passenger Service System integrations with airline partners.
• Configure and maintain codeshare schedule publication and ongoing schedule synchronisation.
• Support approximately 138 interline partners through testing, troubleshooting and operational support.
• Manage production system configuration changes with a strong focus on operational accuracy and system integrity.
• Lead or support Passenger Service System migration projects involving interline, codeshare and schedule integration.
• Perform detailed system testing, document test strategies and execute user acceptance testing for new functionality.
• Maintain Carrier Preferred Display (CPD) rules to maximise commercial performance across GDS channels and Etihad.com.
• Manage class mapping updates, passenger reaccommodation activities and schedule adjustments following network changes.
• Investigate and resolve production issues in partnership with Amadeus and other technology providers to minimise commercial disruption.
• Support the implementation of Lufthansa Systems SchedConnect and contribute to the successful migration from AirVision.
• Share technical expertise with colleagues and help develop team capability on new alliance systems and technologies.

What we're looking for:

Essential

• Minimum 5 years’ experience working with airline commercial or operational systems.
• Strong hands-on experience with Amadeus Passenger Service System (PSS).
• Excellent understanding of codeshare operations and publication processes.
• Experience implementing and supporting interline agreements.
• Knowledge of schedule publication and airline schedule integration.
• Experience working directly within live production systems.
• Strong analytical and problem-solving capability.
• Excellent attention to detail and ability to manage complex technical processes with minimal supervision.
• Ability to build productive relationships with internal stakeholders and external airline partners.

Highly Desirable

• Experience with Lufthansa Systems SchedConnect.
• Experience with AirVision or comparable airline scheduling platforms.
• Previous experience with Sabre scheduling or other airline schedule management solutions.
• Experience supporting major airline systems migrations or technology transformation projects.

Recruitment Process

The recruitment process for this position will involve the following steps:

1. All applications will be reviewed by a human-member of our Recruitment Team
2. Shortlisted applicants will be invited to completed a recorded video interview via our third-party platform HireVue. This interview will allow you to record your responses to a range of questions related to the position and will allow you to demonstrate your knowledge and experience in a way that just your CV alone would not be able to. It also ensures fairness for you and all candidates, as all of our shortlisted candidates are asked the same questions and assessed on their responses. 
3. After a review of completed video interviews, shortlisted candidates will be invited to an initial technical interview with the hiring manager. 
4. Finalists will be invited to a follow-up interview which will include a brief case study presentation. 
5. A final interview with the VP Alliances & Joint Ventures 
6. All candidates will be notified as to the status of their application as soon as is possible.

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

Recruitment Fraud Alert
Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.