Senior IT Support Analyst

  • Full-time
  • Department: IT

Company Description

PrimeVigilance, an Ergomed brand, was established  to provide specialized pharmacovigilance services to pharmaceutical and biotechnology companies. These services cover the science and activities relating to the detection, assessment, understanding and prevention of adverse effects.

Ergomed Plc is a public company on the London stock exchange with  its HQ in Guildford, UK.  The company boasted 40% growth in its revenues in its last report.  This success is due to the hard work of our highly skilled employees and our subsequent  reputation for excellence with our clients.

Job Description

  • Provides 2nd line IT support to internal and external users
  • Provides support to 1st line IT support colleagues - act as an escalation point
  • Works on IT projects and collaborates with system architects
  • Maintenance of laptops and PCs - user/computer administration
  • Maintenance and support of telephony system
  • Installation of software upgrades
  • Supporting all applications used company wide
  • Training of Ergomed Group personnel on IT procedures as appropriate
  • Maintenance of IT network - routing, switching, firewall rules
  • Provisioning of physical and virtual servers/datacentre
  • Maintenance and monitoring of backup procedures
  • Follows security guidelines and best practices to ensure highest standard of all delivered services

Qualifications

  • High school/University education
  • 5+ years of experience as System engineer or relevant work experience
  • Problem solving and project management skills
  • Advanced knowledge of English
  • Windows Server installation and management (in-depth knowledge of Active Directory, File Server, DNS, DHCP, Azure AD, Office 365 administration)

     Certificates:

  • Microsoft MCSE, MCSA
  • Cisco CCNA/CCNP
  • Any other vendor related certificate welcome

Additional Information

  • Competitive salary, negotiable - depending on experience
  • Possibility of further education and training 
  • Dynamic team of colleagues in a fast-growing company
  • Multicultural environment, English as a company language
  • Working in a friendly team of experts
  • Flexible working hours
  • Possibility to work from home
  • Meal allowance
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