PrimeVigilance, an Ergomed company, was established in 2008 by former Drug Regulators, to provide specialised pharmacovigilance services to pharmaceutical and biotechnology companies. These services cover the science and activities relating to the detection, assessment, understanding and prevention of adverse effects or any other drug-related problem (WHO definition of pharmacovigilance). Since then, PrimeVigilance has added other services including medical information call centres, and has grown to become one of the global leaders in its field, providing services to over 150 client companies in more than 100 countries. We continue to expand as we strive to become the leading global pharmacovigilance and medical information service provider. Our Mission is a world with safer drugs.

We are looking to strengthen our growing Medical Information Management Team. The role will be focused on supporting the program management for our clients.   The successful applicant will be responsible for client communication and service delivery for global MI programs. 

Principle Responsibilities include:

Ensuring the delivery of a high quality MI service, and for maintaining compliance with regulations and company policies and in accordance with any Pharmacovigilance and Medical Information agreements.

Supporting all aspects of outsourced Medical Information  program management including, Medical Information services set-up, program expansion and program compliance.

Developing client relationships, identify and implement process improvements and supporting business development

Leads, educates, mentors and develops team to ensure their competence and confidence to become subject matter experts.   

Participates in client audits and inspections

Ensuring compliance with PV regulatory obligations; assist with managing the process for root cause analysis and implementing corrective and preventative actions (CAPA)

University degree in Biomedical sciences, Natural sciences or Health Sciences is required: Nursing, Pharmacy or BS/Master degree in a scientific discipline, or equivalent degree with experience.

Program management experience, preferably in a Pharmacovigilance or Medical Information environment 

Prior experience supervising within a Call Center operation, preferably in a Medical Information environment

Experience mentoring, training and line managing

Critical thinking and creative problem solving skills

Relationship building skills

Exellent communication skillls

Our Offer

• Competitive salary
• Dynamic team of colleagues in a fast-growing company – possibility for your quick career growth
• Multicultural environment, English as a company language
• Strong emphasis on personal and professional growth
• Extensive and specialized trainings in pharmacovigilance – internal trainings provided by skilled professionals, but also prestigious trainings/seminars taking place abroad
• Friendly working environment with several social events per year