Clinical Systems Specialist

  • Full-time
  • Department: IT

Company Description

Ergomed is a rapidly growing  global clinical research company.  We perform clinical trials  for rare and complex diseases.

Ergomed Plc is a public company on the London stock exchange.

The company boasted 40% growth in its revenues in its last report.  This success is due to the hard work of our highly skilled employees and our subsequent  reputation for excellence with our clients. 

Due to continued growth, we are seeking an Clinical Systems Specialist.

Job Description

The Clinical Systems Specialist will be responsible for (but not limited to) the following activities:

  • Support the end-to-end lifecycle of Ergomed's applicable clinical systems
  • Understand business goals to effectively translate business needs into system and process improvements.
  • Serve as first line of contact for triaging all support and service requests for each clinical study.
  • Expert in clinical trial management systems (CTMS), to enable rapid and focused decision-making or issue resolution.
  • Identify process inefficiencies and compliance gaps, participates in process improvement initiatives and drive process implementation.
  • Ensure prompt resolution of system issues, and provides timely and accurate responses to customers, as defined in service level agreements.
  • Track and analyse key systems performance indicators (KPIs) and contribute to analysis to identify root causes for defects.

** This position can be offered in any of our European locations **

Qualifications

The ideal candidate will have:

  • Working experience with Clinical Operations and Information Systems and processes with a preference for experience working with "FLEX" CTMS.
  • Knowledgeable with the processes and principles of programme and customer relationship management, and business analysis.
  • Ability to see and anticipate the interrelationship of systems and procedures within a project and understand their interdependencies.

Additional Information

All your information will be kept confidential according to EEO guidelines.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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