Assistant, Quality and Compliance metrics

  • Belgrade, Serbia
  • Employees can work remotely
  • Full-time

Company Description

PrimeVigilance, an Ergomed company, was established in 2008 by former Drug Regulators, to provide specialised pharmacovigilance services to pharmaceutical and biotechnology companies. These services cover the science and activities relating to the detection, assessment, understanding and prevention of adverse effects or any other drug-related problem (WHO definition of pharmacovigilance). Since then, PrimeVigilance has added other services including medical information call centres, and has grown to become one of the global leaders in its field, providing services to over 150 client companies in more than 100 countries. We continue to expand as we strive to become the leading global pharmacovigilance and medical information service provider. Our Mission is a world with safer drugs.

Job Description

The Assistant, Quality Projects and Metrics, supports the Quality Projects and Metrics Team in ensuring that PrimeVigilance’s Quality and Compliance Metrics are compiled, analysed and reported in compliance with global regulations, legislation and PrimeVigilance requirements

The Assistant, Quality Projects and Metrics will be responsible for all activities associated with the compilation, maintenance and management of the PrimeVigilance periodic Quality and Compliance Metrics Report. Activities include, but are not limited to:

  • Ensuring that metrics are gathered from relevant departments
  • Compilation of reports and identification of missed KPIs and potential trends
  • Circulation of reports, at review step and finalisation step, to the appropriate distribution lists within agreed timelines
  • Following up with relevant employees to obtain missing data and responses
  • Escalation of any potential issues to Senior Manager, Quality Projects and Metrics.
  • Tracking of all actions through to completion
  • Maintenance of report templates in the PrimeVigilance Quality Management Control System
  • Provision of Quality and Compliance Metrics Data when requested for the purposes of audits and inspections


When required, the Assistant, Quality Projects and Metrics will also:

Support the Quality Management Team with tasks including, but not limited to

  • Administration, tracking and management of PrimeVigilance Controlled Procedures and related training
  • Managing and administrating internal technical and periodic training programmes for PrimeVigilance employees
  • Reviewing and approving Access Requests to PrimeVigilance’s controlled systems
  • Managing and maintaining the PrimeVigilance Quality Management Control System

Support the Manager, Quality Projects and Metrics with assigned quality related projects and responsibilities.



  • 0-3 years of experience in administrative position
  • Good communication skills
  • Experience with administrative work



Additional Information

  • Work within a successful, highly – qualified and dynamic team
  • Professional training and career development in a fast-growing healthcare company
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