Medical Information Assistant (Belgrade/Zagreb)

  • Belgrade, Serbia
  • Full-time

Company Description

PrimeVigilance is continuing to expand and is looking for a Medical Information Assistant to join our dynamic and rapidly growing organization.

Job Description

The role is ideal for a confident and enthusiastic individual with an understanding of Medical Information who is looking to develop or build on their knowledge and gain exposure in assisting in the growth of a medical information department in the service provider industry. 

  • To oversee the medical information email accounts;
  • To receive and return acknowledgment of medical information enquiries received by email;
  • To perform duplicate checks in the MI database;
  • To enter medical information enquiries into the MI database;
  • To ensure that all medical information enquiries received into the medical information email accounts are forwarded to the appropriate individual(s);
  • To help maintain the library of reference safety information (e.g., CCDS, SmPCs, PI, etc.) within the Medical Information database;
  • To help maintain the library of Frequently Asked Questions and Standard Response Documents within the Medical Information database;
  • To generate daily, weekly and monthly MI reports;
  • Manage and track invoices for medical information services as required;
  • To assist with the development and improvement of medical information processes and procedures;


  • Secondary education
  • Proven administrative experience
  • Customer service experience is an advantage
  • Advanced knowledge of English
  • Advanced knowledge of MS Word and Excel
  • Excellent attention to detail and organizational skills
  • Independent problem solving and decision-making skills
  • Process oriented and critical thinking
  • Responsible approach to work duties

Additional Information

Our Offer

  • Competitive salary
  • Dynamic team of colleagues in a fast-growing company – possibility for your quick career growth
  • Multicultural environment, English as a company language
  • Strong emphasis on personal and professional growth
  • Extensive and specialized trainings in pharmacovigilance – internal trainings provided by skilled professionals, but also prestigious trainings/seminars taking place abroad
  • Friendly working environment with several social events per year
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