PrimeVigilance, an Ergomed Group company, was established in 2008 by Dr. Miroslav Reljanovic together with co-founder Dr. Elliot Brown. PrimeVigilance offers holistic, top quality, cost-effective, innovative safety services for pharmaceutical, generic and biotechnology companies. Our founders and leaders have an unrivalled reputation in the sector with a network of expert associates across the world. As the result of our rapid growth we are looking for a Safety Database Assistant

The Safety Database Assistant will work as part of the Safety System Administrator Team performing first-line triage and support of incoming pharmacovigilance system request, incidents, and integrations (e.g. OBIEE, Argus Insight, Axway)

Will be responsible for database activities including but not limited to below: 

• First-line support and management to end-users (internal and external) access requests.
• Coordination of periodic end-user account review; resolve/escalate E2b incidents and transmission failures as part of expedited/periodic reporting and associated data migrations.
• Responsible for the implementation of user accounts and provisioning access.
• Assist with periodic review of system and user accounts
• Provide support for Axway E2b incidents and requests for client setup.
• Assist with client data transfers.
• Accept project assignments as delegated by senior staff, as needed. 
• Assist with any additional tasks as assigned by senior team leaders or designee.

• Good knowledge and interest in Information Technology 
• Minimum 1 year of Help Desk Support or IT support role
• Experience with Office 365, cloud-based applications, and pharmacovigilance systems preferred
• Ability to work flexible shifts to cover global client base (different time zones) 
• Excellent client-facing and internal communication (written and verbal) skills
• Organization skills, including attention to detail and multitasking
• Ability to work independently and as a team.
• Language Skills: English - advanced (spoken, written)

Our Offer:

• Work within a successful, highly – qualified and dynamic team
• Professional training and career development in a fast-growing healthcare company