PrimeVigilance, an Ergomed company, was established in 2008 by former Drug Regulators, to provide specialised pharmacovigilance services to pharmaceutical and biotechnology companies. These services cover the science and activities relating to the detection, assessment, understanding and prevention of adverse effects or any other drug-related problem (WHO definition of pharmacovigilance). Since then, PrimeVigilance has added other services including medical information call centres, and has grown to become one of the global leaders in its field, providing services to over 150 client companies in more than 100 countries. We continue to expand as we strive to become the leading global pharmacovigilance and medical information service provider. Our Mission is a world with safer drugs.

Due to the variety of work with customers globally - we are looking for a Brazilian Portuguese speaking Specialists Medical Information (MI) Officer to join our US team. 

The role is ideal for a confident and enthusiastic individual with an understanding of Medical Information who is looking to develop or build on their knowledge and gain exposure in assisting in the growth of a medical information department in the service provider industry.

Knowledge of customer service or pharmacovigilance is also an advantage.

Medical Information Associate supports the Medical Information team with Medical Information inquiry handling and any associated activities.

• To take responsibility for handling complex medical information enquiries
• To oversee the medical information email accounts;
• To receive and return the acknowledgment of medical information enquiries received by email;
• To perform duplicate checks in the MI database;
• To enter medical information enquiries into the MI database;
• To ensure that all medical information enquiries received into the medical information email accounts are forwarded to the appropriate individual(s);
• To help maintain the library of reference safety information (e.g., CCDS, SmPCs, PI, etc.) within the Medical Information database;
• To help maintain the library of Frequently Asked Questions and Standard Response Documents within the Medical Information database;
• To generate daily, weekly and monthly MI reports;
• Manage and track invoices for medical information services as required;
• To assist with the development and improvement of medical information processes and procedures;

• Bachelor degree
• Proven administrative and Customer service experience
• Language skills - fluent level of Brazilian Portuguese - English
• Advanced knowledge of MS Word and Excel
• Excellent attention to detail and organizational skills
• Independent problem solving and decision-making skills
• Process oriented and critical thinking
• Responsible approach to work duties

Our Offer

• Competitive salary
• Dynamic team of colleagues in a fast-growing company – possibility for your quick career growth
• Multicultural environment, English as a company language
• Strong emphasis on personal and professional growth
• Extensive and specialized trainings in pharmacovigilance – internal trainings provided by skilled professionals, but also prestigious trainings/seminars taking place abroad
• Friendly working environment with several social events per year