PrimeVigilance is continuing to expand and is looking for a Medical Information Associate to join our dynamic and rapidly growing organization.

The role is ideal for a confident and enthusiastic individual with an understanding of Medical Information who is looking to develop or build on their knowledge and gain exposure in assisting in the growth of a medical information department in the service provider industry. Knowledge of pharmacovigilance is also an advantage.

• To take responsibility for handling medical information enquiries
• To provide approved responses to medical enquiries from external customers including healthcare professionals and patients as well as assisting the pharmaceutical clients’ internal departments with queries where required - this includes acting as a call handling agent as part of the Medical Information dedicated call center
• To prepare responses to enquiries based on research in the literature and collaboration with physicians both internally and with pharmaceutical client internal departments, if applicable
• To participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service

• An undergraduate degree in life sciences or equivalent advanced degree with experience
• Customer service experience is an advantage
• Advanced knowledge of English and one more language fluency is a must! (Dutch, Italian, Slovenian preferably, but other languages will be taken into consideration as well)
• Advanced knowledge of MS Word and Excel
• Excellent attention to detail and organizational skills
• Independent problem solving and decision-making skills
• Process oriented and critical thinking
• Responsible approach to work duties

Our Offer

• Competitive salary
• Dynamic team of colleagues in a fast-growing company – possibility for your quick career growth
• Multicultural environment, English as a company language
• Strong emphasis on personal and professional growth
• Extensive and specialized trainings in pharmacovigilance – internal trainings provided by skilled professionals, but also prestigious trainings/seminars taking place abroad
• Friendly working environment with several social events per year