Retail Shop Manager- E 63rd

  • New York, NY, USA
  • Full-time

Company Description


We are a company with integrated luxury and lifestyle offerings centered on Movement, Nutrition and Regeneration. In addition to Equinox, our other brands, Blink, Pure Yoga, SoulCycle, Furthermore, and Equinox Hotels are all recognized for inspiring and motivating members and employees to maximize life. Within our portfolio of brands, we have more than 200 locations within every major city across the United States in addition to London, Toronto, & Vancouver.


We are passionate about high performance living and we practice what we preach – investing time in our own health and fitness. We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don’t settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what’s new, what’s now, what’s next. Never following, always leading, living ahead of the moment in fashion, culture and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We value humility and a team approach at every level of the company.

If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you.

Job Description

Responsibilities include, but are not limited to the following:


  • The Shop Manager is the designated point-person for coaching, training and developing both new and tenured Shop MODs and Associates in their Shop
  • Assists Retail Corporate team and club management business partners with hiring, training, coaching and development of Shop staff


  • Achievement of assigned his/her store’s assigned monthly sales goal
  • Coaches and develops MODs and Shop Associates in selling tactics, tools and understanding key business metrics
  • Ensures an unparalleled customer experience for all Equinox members and guests
  • Maintain knowledge of all club and Shop services, programs and products
  • Understands the Member and demographic of his/her club location
  • Personally engages, and helps his/her Shop team engage, in the club/local community


  • Understands and upholds all loss prevention and inventory management policies on a consistent basis, and ensures total team adherence to these same policies
  • Ensures both personal and team comprehension of all communication and training materials, and timely/accurate completion of all assigned operational tasks
  • Assists Retail Corporate team and club management business partners with scheduling and shift coverage
  • Completes timely/holistic Shop Visit Audits, both formal and informal in nature


  • Ensures that both The Shop and the Shop staff are reflective of the company brand standards; i.e., through proper execution of merchandising and marketing direction, and through adherence to The Shop dress code
  • Enforces and maintains excellent housekeeping and organizational standards on sales floor, at cash wrap and in stockrooms
  • Ensures their Shop is visually enticing through adherence to stated brand standards and partnership with the Retail Corporate team and club business partners


  • Seeks creative solutions to challenges
  • Adapts management style as needed


  • Builds effective relationships and partnerships with fellow employees, colleagues, supervisors and clients
  • Maintains working knowledge of happenings and general standards and practices outside of The Shop, in other departments to encourage camaraderie and team spirit
  • Complies with and enforces all company policies and procedures; embraces and supports company initiatives
  • Communicates clearly and effectively at all levels with both tact and diplomacy
  • Ability to self-assess and course-correct
  • Is successful through others and able to model desired behaviors
  • Receptive to feedback and able to modify as needed
  • Resolves personnel concerns fairly and in a timely manner


  • Proven leadership ability, and the ability to take direction
  • Experience in a customer service business; preferably in retail
  • Excellent verbal and written skills
  • Basic computer skills
  • Hardworking and diligent, possessing both honesty and personal integrity
  • Excellent time management, organizational, problem solving and communication skills
  • Ability to utilize new techniques and ideas
  • Be available to work a varied schedule, based on the needs of our unique retail business
  • Physical requirements: lift/carry/move 40 lbs minimum including fixtures and product
  • Ability to actively supervise a sales floor

Additional Information


  • We offer competitive salary, benefits and industry leading commission opportunities for club employees
  • Complimentary Club membership
  • 30- 50% discounts on all Equinox products and services including Personal Training, Private Pilates, Spa and Café’ services and Shop items

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.