Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients. 

At Epworth, we are united in our commitment to fostering a diverse and inclusive workplace—one that is culturally safe and respectful of the enduring cultural and spiritual connections of our people.

We value all differences, ensure equitable practices, and empower individuals to lead and learn inclusively in their everyday interactions. Our goal is to create an environment where everyone feels a genuine sense of belonging.

Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters.

Join our team at Epworth Geelong and play a vital role in supporting outstanding patient care through accurate and efficient billing and revenue management.

We are seeking an experienced and highly motivated casual to work as an Advanced Patient Revenue Officer in our Medical Billing team. This role is ideal for a professional with advanced medical billing knowledge, excellent organisational skills, and a commitment to delivering exceptional customer service to patients, consultants, and stakeholders.

About the Role:

Reporting to the Manager-Medical Billing & Practice Support, you will be responsible for managing complex medical billing and debtor management processes while maintaining a high standard of professionalism, confidentiality, and customer service. 

In this position, you will assess and interpret clinical care, accurately raise invoices & process payments while ensuring compliance with Medicare, Health Funds, DVA, TAC, and WorkCover requirements. You will also be responsible for investigating and following up unpaid invoices, managing claim rejections and coordinating resubmissions as required to achieve timely reimbursement.

To be successful in the role you will have:

• Excellent computer skills, including proficiency across Microsoft Office applications and the ability to learn specialist software used within the department.  Knowledge of Genie & iPM is highly desirable.
• Medicare and Health Fund rulings and billing interpretations.
• Previous relative experience in a medical billing role in the health insurance industry.
• Strong relationship-building and stakeholder management skills.
• Highly developed written and verbal communication skills.
• Excellent organisational, interpersonal, and time management skills.
• Demonstrated lateral thinking, problem-solving, and decision-making capabilities.
• Ability to prioritise workloads, meet deadlines, and work effectively under pressure with minimal supervision.

Position description          Inherent Requirements

About Geelong

Epworth Geelong, located adjacent to Deakin University’s Medical School in Waurn Ponds, is developing an environment of world-class health care and education to meet the needs of the expanding population of Geelong and South West Victoria. This brand new hospital provides exciting career opportunities to doctors, nurses, allied health professionals and support staff. It features contemporary design, cutting-edge medical technology and best practice patient care, whilst offering a wide range of inpatient and outpatient medical, surgical and rehabilitation services.

• Qualification in Finance &/or Billing (desirable) 

Why Join Epworth?

At Epworth, it’s a community.

It’s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to:

• Salary package up to $15,900 pre-tax annually, leading to greater take home pay
• The largest educational scholarship program of its kind in Australia
• Ability to purchase up to four additional weeks of leave
• Reduced cost of health services for you and your family at Epworth
• Relocation assistance is available for approved candidates

At Epworth, we care.

We care about our patients and we care about our people.  We care about keeping everyone safe.  We care about valuing and empowering our people, and growing careers.  And we care about giving our people support and flexibility to thrive, and contribute to our communities.

We welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature-age and young job seekers, members of the LGBTIQA+ community, and individuals from all cultural backgrounds. We are committed to providing an equitable, inclusive, and barrier-free recruitment experience for everyone.

If you need support during the application process or would like to discuss reasonable adjustments, we encourage you to let us know what you need to participate fully and confidently. We understand that sharing your needs can feel daunting, so please know that any information you provide will be treated with the utmost confidentiality and respect.

Enquire/ Apply

Sound interesting? To apply, click the I'm Interested button to attach your CV and cover letter.

For more information, refer to the attached position description or contact [email protected] or phone (03) 9426 0606.

It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.

As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).

At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care.