Ivy is a global, cutting-edge software and support services provider, partnering with one of the world’s biggest online gaming and entertainment groups. Founded in 2001, we’ve grown from a small tech company in Hyderabad to one creating innovative software solutions used by millions of consumers around the world, with billions of transactions taking place to head even some of the biggest technology giants. Focused on quality at scale, we deliver excellence to our customers day in and day out, with everyone working together to make what sometimes feels impossible, possible.

This means that not only do you get to work for a dynamic organization delivering pioneering technology, gaming and business solutions, you can also have an exciting and entertaining career. At Ivy, Bright Minds Shine Brighter. 

As a Associate _ Risk  you will be responsible to play a critical role in supporting fraud prevention efforts, assisting in investigations, and ensuring compliance with fraud prevention protocols.

Reporting to the Team Lead you will be part of the Risk Operations India, who Assist in monitoring player accounts, transactions, and activities to identify potential fraud risks and anomalies. 

What you will do

• Utilize data analysis techniques to review and interpret gaming data for patterns or irregularities indicative of fraudulent behavior.
• Maintain accurate and organized records of fraud prevention activities, investigations, and outcomes.
• Support fraud investigations by gathering relevant information, assisting in evidence collection, and documenting findings.
•  Collaborate with relevant teams to address and resolve fraud cases promptly.
• Manage work allocation, shifts and monitoring of SLA, KPI.
• Preparing daily risk report like shift-end, productivity, handover in timely manner.
• Manage Risk hotline, ad-hoc tasks and ability to work under minimum supervision.
• Handle investigation case escalations from Associate and/or Sr. Associates.
•  Prepare reports on fraud prevention efforts, detection results, and key insights for review by senior management.
•  Communicate effectively with cross-functional teams to provide updates on fraud prevention activities.
•  Ensure that all fraud prevention efforts align with data protection regulations, industry standards, and ethical guidelines.
•  Handle sensitive player information with confidentiality and professionalism.
•  Participate in the development and delivery of training programs to educate employees about fraud prevention protocols.
•  Stay informed about emerging fraud trends, techniques, and industry best practices to enhance fraud prevention strategies.

• Experience of working in risk mitigation function preferably in an online business
• Strong written in verbal and written communication
• Experience in handling customer queries through different mediums.
• Knowledge of customer due diligence, KYC, and anti-money laundering
• Ability to collaborate and work with cross functional teams across different locations.
• Flexible to work in 24*7 rotational shifts

At Ivy, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us you can expect to receive great benefits like:

• Safe home pickup and home drop (Hyderabad Office Only)
• Group Mediclaim policy
• Group Critical Illness policy
• Communication & Relocation allowance
• Annual Health check

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.  

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Ivy, we do what’s right. It’s one of our core values and that’s why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, across any protected characteristic, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.