Enprotech Industrial Technologies is a team of passionate people, with can-do attitudes who act safely and with urgency and passion to provide high value and innovative solutions to our customers. We are the largest supplier of repair, rebuilding, and field services for the metal forming and steel industry in North America. Our facilities are equipped to provide our customers with exceptional engineering, machining, welding, fabrication and machine assembly and disassembly capabilities.

Position Purpose:

Coordinate back office activities as it relates to industrial equipment installation, maintenance, and repair that occurs at customer facilities through a team of office based project managers. Key team member in oversite of field services activities to ensure a safe work environment, job execution efficiency, high quality service and increasing levels of customer and team member satisfaction.

Principal Duties and Responsibilities:       

• Promote Environmental, Health & Safety objectives to ensure complete adherence to legal, regulatory and company policies.  Key team member of field service EHS continuous improvement initiatives
• Oversite of scheduling of all field service team members, tools and equipment regardless of dispatch location
• Key team member on field service Operational Excellence Programs
• Execution of quality verification and facilitation as it relates to project planning, deployment, and completion.
• Key team member to communicate with sales, production, engineering, and field service team members as needed to ensure accuracy of resource availability
• Key team member in scheduling/maintaining execution of a TPM program to support all field service tools and equipment stored at Kentucky and Lansing
• Maintain awareness of PM and Technician skillsets and technical abilities to accurately schedule resources
• Coordinate shipping of tools and equipment between facilities
• Key team member in internal parts transfers as it relates to field service projects
• Identify, communicate, and facilitate action plans regarding potential customer risks and high priority projects
• Ensures documentation control within the field service organization
• Key team member in process standardization, development, and implementation
• Travel: Up to 25% overnight travel

Education and Training, or Experience equivalent:          

• High school diploma or equivalent. 
• 5+ years field service project management experience in a heavy machinery or heavy construction environment preferred and/or Four year BS Engineering degree

 Additional Skills and Abilities:

• Read and interpret blueprints, schematics, and technical drawings
• Read and interpret SOW, specifications, manuals and other data to evaluate feasibility, cost, and project requirements
• Familiar with MRO (maintenance, repair, overhaul) business
• Analytical and critical thinking capabilities
• Ability to work independently but also coordinate effectively as part of a team
• Proven problem solver utilizing root cause analysis, countermeasures and verification for effectiveness techniques
• Excellent project management skills
• Microsoft Office Suite, MS Project
• Must be able to work overtime and weekends as workload dictates

Key Behavioral Traits for Success:

• Commitment to Task: Able to take responsibility for actions and outcomes and persist despite obstacles; give dedication to the position; demonstrate dependability in difficult circumstances and show a sense of urgency about getting results.
• Communication: Able to clearly present information through the spoken or written word; read and interpret complex information; talk with internal / external customers; listen well.
• Decision Making & Problem Solving: Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason, even while dealing with emotional topics; review facts and weigh options.
• Policies, Processes, & Procedures: Able to act in accordance with established guidelines; follow standard procedures in crisis situations; recognize and constructively conform to unwritten rules or practices.
• Business Acumen: Ability to establish and define protocols for managing projects that focuses on delivering value in a way that enhances / maximizes profitability and competitive advantage; manage against a budget; educate team on important developments within the organization; discuss relevant industry developments with team.
• Tolerance of Ambiguity: Able to withhold actions or speech in the absence of important information; deal with unresolved situations, frequent change, delays and unexpected events.
• Work Ethic:  Needs to have a strong sense of urgency and the ability to infuse that in others.  Tireless work ethic is a given.
• Adaptability – Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
• Customer/Quality Focus – Anticipates and meets the needs of customers and responds to them in an appropriate manner. Demonstrates a personal commitment to identify customers' apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.  Ability to maintain complete confidentiality and discretion in business relationships and exercise sound judgement.  High attention to detail. 

Travel:

Home location close to Lansing, MI or Elizabethtown, KY.  Approximately 4 trips away from home location per year.  Additionally, some travel to customer locations required as deemed necessary.

The benefits of joining our team

Because we seek to hire the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• health coverage for you and your family through medical, dental and vision plans
• a 401(k) plan in with a generous company match
• financial protection through disability, life, and accidental death & dismemberment insurance plans
• tax advantages through flexible spending accounts that allow you to pay for specific health-care and dependent care expenses with pre-tax dollars
• a generous paid time off program in which the benefits increase along with your tenure with the company

When you join our team, you do more than simply switch companies to progress your career. You become part of our family, a group of talented women and men who drive business success.