Enprotech Industrial Technologies is a team of passionate people, with can-do attitudes who act safely and with urgency and passion to provide high value and innovative solutions to our customers. We are the largest supplier of repair, rebuilding, and field services for the metal forming and steel industry in North America. Our facilities are equipped to provide our customers with exceptional engineering, machining, welding, fabrication and machine assembly and disassembly capabilities.

About the position:

This critical role will grow the U.S. Maintenance, Repair and Overhaul business through strategic sales plans built around the technical Field Service Project Managers and Technicians that will lead to differentiated value-added solutions for our customers, utilizing robust field service tools, KPIs and metrics.  Work closely with the sales organization to fortify our position as a technical solutions provider for our customers that provides us a distinct advantage over the competition.   

• Promote and lead Environmental, Health & Safety objectives to ensure complete adherence to legal, regulatory, company and customer policies
• Develop and implement U.S. Field Service sales growth strategies
• Work with the sales team to manage key customer relationships
• Ensure Field Service has the proper staffing plans to meet customer expectations.
• Periodic site visits to ensure team members and customers are adequately supported
• Develop and implement team member development and training programs
• Develop and promote a culture of continuous improvement and team member involvement including leading and implementing process improvement programs to improve safety, quality, schedule attainment, efficiencies, and customer satisfaction
• Provide problem solving leadership using root cause analysis, countermeasure, and verification of effectiveness techniques and tools
• Develop Cap X budget with financial justifications and leads implementation of approved capital investments and improvement projects

• Bachelors degree  with a minimum of 10+ years of proven experience managing a field service organization in the industrial MRO (maintenance, repair, overhaul) field. Stamping and/ or forging press experience a plus
• Ability to develop talent, that is displayed by a proven ability to hire, inspire, motivate and lead an integrated team
• Must have an entrepreneurial mindset, with bias for action and ability to deal with extreme ambiguity and rapidly changing environments
• Demonstrated experience in a data driven sales and service organization, understands and seeks data for both decision making and opportunities to grow into new markets and sectors
• Analytical and critical thinking capabilities
• Proven problem solver utilizing root cause analysis, countermeasures and verification for effectiveness techniques
• Excellent project and program management skills
• Ability to effectively communicate across all levels of an organization

KEY BEHAVIORAL TRAITS FOR SUCCESS:

• Commitment to Task: Able to take responsibility for actions and outcomes and persist despite obstacles; give dedication to the position; demonstrate dependability in difficult circumstances and show a sense of urgency about getting results.
• Communication: Able to clearly present information through the spoken or written word; read and interpret complex information; talk with internal / external customers; listen well.
• Decision Making & Problem Solving: Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason, even while dealing with emotional topics; review facts and weigh options.
• Policies, Processes, & Procedures: Able to act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to unwritten rules or practices.
• Business Acumen: Ability to establish and define protocols for managing projects that focuses on delivering value in a way that enhances / maximizes profitability and competitive advantage; manage against a budget; educate team on important developments within the organization; discuss relevant industry developments with team.
• Tolerance of Ambiguity: Able to withhold actions or speech in the absence of important information; deal with unresolved situations, frequent change, delays and unexpected events.
• Work Ethic:  Needs to have a strong sense of urgency and the ability to infuse that in others.  Tireless work ethic is a given.
• Adaptability: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
• Customer/Quality Focus: Anticipates and meets the needs of customers and responds to them in an appropriate manner. Demonstrates a personal commitment to identify customers' apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.  Ability to maintain complete confidentiality and discretion in business relationships and exercise sound judgement.  High attention to detail. 
• Ambiguity: Able to manage effectively cope with change, shift gears comfortably, decide and act without having the total picture, and handle risk and uncertainty.