Service Development Coordinator

  • Full-time
  • Shift: 1st Shift

Company Description

Bevcorp LLC is a team of passionate people, with can-do attitudes who act safely and with urgency and passion to provide high value and innovative solutions to our customers. We are a full-service provider of packaging equipment. We offer solutions for filling, blending, container handling and seamer equipment, parts and service needs. Throughout our Bevcorp Filling, Microblend, FCI Handling and East Coast Seamers Divisions, we provide unparalleled service to the food and beverage industries.

Job Description

Manage service sales order process from quote to job close to make sure procedures are being followed and departmental timeline goals are met; provide support and assistance as needed

Maintain and update departmental SOP’s as needed

Manage, measure and report status of open service sales orders on a monthly basis – making sure open orders and related jobs are processed and closed promptly

Lead departmental growth and improvement initiatives while working directly with Service Manager

Manage and direct all training documentation logs for department (Skills & Achievement Reviews)

Update service and travel policies and procedures as needed and communicate with team

Communicate with customers and field technicians to provide service support and solutions as needed

Explore ways to streamline job labor and expense reporting through automation

Define service department process flows and time burdens and explore areas for potential improvement

Take part in Leadership Team, representing the Service Department on issues of quality, sales, open/ backlogged orders, and departmental changes

Be a liaison in Process Improvement to bring any current Service Department projects to the open conversations for brainstorming and networking

Hold internal department productivity meetings weekly to review estimate log and schedule and to fill in where needed most

Qualifications

2-4 year degree, preferably related to business management

Exceptional Microsoft Office and computer skills required

ERP experience required

Preferred experience working with labor and expense reports and reconciliation

Experience/ familiarity with accounting functions from order entry through invoicing preferred

Prior experience in an administrative management position required

 

Ability to see processes from start to finish

Problem solving, critical thinking, and decision making capabilities

Strong mathematical aptitude with high accuracy

Strong communication skills, verbal and written, between colleagues and customers in reference to sharing and inquiring on information

Solid leadership and professional qualities

Attention to detail with strong organizational skills

Ability to multitask in fast paced environment

Self-driven and self-reliant

Strong orientation to teamwork and cooperation with others within the organization

Good use of judgement and diplomacy

Strong customer service attitude

Reliable, dedicated, and responsible

Additional Information

The benefits of joining our team

Because we seek to hire the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

  • health coverage for you and your family through medical, dental and vision plans
  • a 401(k) plan in with a generous company match
  • financial protection through disability, life, and accidental death & dismemberment insurance plans
  • tax advantages through flexible spending accounts that allow you to pay for specific health-care and dependent care expenses with pre-tax dollars
  • a generous paid time off program in which the benefits increase along with your tenure with the company

When you join our team, you do more than simply switch companies to progress your career. You become part of our family, a group of talented women and men who drive business success.