Enprotech Industrial Technologies is a team of passionate people, with can-do attitudes who act safely and with urgency and passion to provide high value and innovative solutions to our customers. We are the largest supplier of repair, rebuilding, and field services for the metal forming and steel industry in North America. Our facilities are equipped to provide our customers with exceptional engineering, machining, welding, fabrication and machine assembly and disassembly capabilities.

Position Purpose:

Provides customers with support for obtaining quotes and ordering of press parts.

Principal Duties and Responsibilities:     

• Work with customers to determine what they need and recommend parts to customers, and developing phone inquiries into requests for proposals (RFQ’s) and orders
• Researching press information, reviewing press specifications and matching the correct parts to the specific press.  This involves reviewing and interpreting scanned information, drawings, books, files, microfiche, etc.
• Processing parts quotes, orders, warranty issues, returns (RMA’s), credit memos, etc.)
• Assisting customers with informational requests (i.e., press weights, press stroke, year mfg., etc.)
• Recommending additional parts and services
• Answering phones and dealing directly with customers concerning press parts.
• Scanning, printing, faxing, e-mailing of information
•  Working directly with Purchasing,  Engineering, Warehouse and Traffic departments as necessary

Education and Training, or Experience equivalent:         

• 2-3 years of technical customer service experience
• Two year degree, or a combination for equivalent education and experience

Skill and Abilities:

• Ability to read and interpret blueprints, drawings and schematics
• Demonstrated computer skills: Outlook, Word, Excel, Office, Etc.
• Comfortable working in a fast-paced environment.
• Must be well organized and be able to balance multiple priorities and tasks
• Must be available to work additional hours as workload dictates
• Must maintain professional demeanor
• Must be personable and considerate
• Ability to follow pre-determined guidelines and seek approval for anything outside pre-defined guidelines
• Basic knowledge of press operations and properties of each part would be helpful, however will be trained

The benefits of joining our team

Because we seek to hire the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• health coverage for you and your family through medical, dental and vision plans
• a 401(k) plan in with a generous company match
• financial protection through disability, life, and accidental death & dismemberment insurance plans
• tax advantages through flexible spending accounts that allow you to pay for specific health-care and dependent care expenses with pre-tax dollars
• a generous paid time off program in which the benefits increase along with your tenure with the company

When you join our team, you do more than simply switch companies to progress your career. You become part of our family, a group of talented women and men who drive business success.