Customer Success Manager (w/m/d) - B2B
Enpal is a dynamic and pioneering company dedicated to advancing positive change in the renewable energy sector. As one of Germany's foremost startups, we are passionately committed to empowering businesses and individuals to play a significant role in the energy transition. Our innovative financial solutions in the solar energy domain are revolutionizing how B2B clients approach sustainability.
As a Customer Success Manager (f/m/d) at Enpal, you will play a crucial role in ensuring the satisfaction and success of our B2B clients, with a focus on Solar Installers across Germany. Your responsibilities will include:
Onboarding and Implementation: Lead the onboarding process for new clients, ensuring a seamless transition from sales to full implementation of our Fintech products.
Customer Education and Training: Provide comprehensive training sessions to clients, ensuring they have a deep understanding of our solutions and can maximize their benefits.
Long-Term Relationship Management: Establish and nurture long-term relationships with clients, acting as their trusted advisor and ensuring ongoing satisfaction.
Proactive Engagement: Conduct regular check-ins to gather feedback, address concerns, and identify opportunities for clients to further leverage our products.
Advocacy and Feedback: Act as a client advocate within Enpal, communicating client needs and feedback to internal teams for continuous improvement.
Strategic Guidance: Offer strategic guidance to clients on utilizing our solutions to meet their business goals and contribute to the broader energy transition.
We are seeking a dynamic individual with the following qualifications:
First experience in Customer Success, Account Management, or a related role, highly preferably in a B2B environment.
Proven track record of managing and growing customer accounts, ensuring high levels of customer satisfaction and retention.
Excellent communication and interpersonal skills, with the ability to build strong, trust-based relationships with clients.
Analytical mindset with the ability to interpret data and metrics to drive informed decisions.
Strategic thinker with the ability to provide valuable insights and guidance to clients.
Fluent in German and good English skills
Joining Enpal provides a unique opportunity for professional growth and personal development. As a key player in one of Germany's leading startups, you will be at the forefront of the energy transition movement. Our vibrant office in Berlin serves as a hub for creativity and collaboration.
If you are ready to take on this exciting challenge and contribute to the success of Enpal, apply now and be part of a team that is shaping the future of renewable energy solutions.