Our technology captures and converts the energy applied to gym equipment into clean, sustainable, electrical power. Having received accelerated support from Gymshark, our technology is set for imminent launch to both the domestic and commercial markets... Never a more exciting time to join us as we get set for hyper growth. 

Our first product, the RE:GEN, has already achieved legend status, having recently been named as the "Most Innovative Fitness Bike" and we're just getting started. As we develop our existing products and continue to explore R&D for new concepts, you'll be involved in our mission to create cutting-edge products that empower people to energise their lives while making a positive impact on the planet. 

Here at Energym, we're on a mission to revolutionise the fitness industry through our groundbreaking clean-tech products and we're on the lookout for a talented Installation & Customer Service Lead to lead the charge on delivering powerful customer experiences and ensuring seamless installations of our clean-tech solutions.

What you'll be doing day-to-day

• Working closely with our installation and engineering partners to plan, coordinate and deliver a service that exceeds expectations
• Ensuring the successful delivery of all customer service and support activity
• Supercharging our after-sales activity to ensure our customers feel supported and valued long after their purchase
• Monitor and manage warranty provision to give our customers peace of mind
• Implement and optimise processes to supercharge our operations
• Own and deliver on the Service Level Agreements set for the customer service team
• Reviewing service tickets & responding through live chat, phone, or email
• Set up and maintain a returns portal with engaging content that fosters an easy return experience
• Conduct comprehensive returns reviews through data analysis and reporting
• Manage our spare parts procurement and inventory
• Facilitate and where possible, complete fault analysis on our products
• Provide operational support to our live events team.

• You'll have a proven track record of delighting customers and providing outstanding support
• Strong communication skills with the ability to engage, empathise and provide rapid resolutions
• Experienced in Hubspot, Shopify & Asana
• We'd also love if you have technical experience within the fitness equipment industry
• Strong project management experience and the ability to manage multiple projects concurrently 
• Data driven with the ability to analyse customer service data, installation metrics and other datapoints to enable you to identify trends, areas for improvement and make data-driven decisions.