PC/Network Support Technician
- Contract
Job Description
Job Title:
PC/Network Support Technician
Position Type: Contract to Hire
Job Description:
As a PC/Network Support Technician 2 the primary job responsibilities are provide support to the Desktop SOW for all Northrop Grumman based customers within the area. Focus on exceptional customer satisfaction and maintaining a high level of metric performance. Contributing to the overall SLA performance of the site based staff and Central team. Provide assistance to Site Lead in developing reports and support documentation. Follow all applicable procedures. Travel will be requested if needed.
Must Have:
Associate Degree in CIS preferred.
A+ Certification required.
Certifications in HP and Dell preferred.
Skills Required:
Knowledge and troubleshooting experience of Microsoft products (Outlook, Excel, Word etc).
• Experience with a ticketing system will be a plus.
• Worked on Desktop refreshes to Win 7 or later versions.
• Knowledge of VPN and wireless connectivity trouble shooting.
• Printer trouble shooting
•A+ Certification required.
• Knowledge of encryption and antivirus software (e.g. Sophos)
• Ability to multi-task.
• Ability to execute and interpret hardware diagnostics and network troubleshooting
• Remotely Assist Customers by troubleshooting and resolving problems
• Team Player
Qualifications
Job Title:
PC/Network Support Technician
Location:
Lake Charles LA
Position Type:
Contract to Hire( Only GC and Citizens)
Job Description:
As a PC/Network Support Technician 2 the primary job responsibilities are provide support to the Desktop SOW for all Northrop Grumman based customers within the area. Focus on exceptional customer satisfaction and maintaining a high level of metric performance. Contributing to the overall SLA performance of the site based staff and Central team. Provide assistance to Site Lead in developing reports and support documentation. Follow all applicable procedures. Travel will be requested if needed.
Must Have:
Associate Degree in CIS preferred.
A+ Certification required.
Certifications in HP and Dell preferred.
Skills Required:
Knowledge and troubleshooting experience of Microsoft products (Outlook, Excel, Word etc).
• Experience with a ticketing system will be a plus.
• Worked on Desktop refreshes to Win 7 or later versions.
• Knowledge of VPN and wireless connectivity trouble shooting.
• Printer trouble shooting
•A+ Certification required.
• Knowledge of encryption and antivirus software (e.g. Sophos)
• Ability to multi-task.
• Ability to execute and interpret hardware diagnostics and network troubleshooting
• Remotely Assist Customers by troubleshooting and resolving problems
• Team Player
Additional Information
contact - 312-789-5155