Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.
 
By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.
 
From prototype to real-world impact - be part of a global shift by doing work that matters.

• Must be local to Brentwood, TN or Denver, CO

• The Tier 2 M365 System Administrator plays a vital role in managing, supporting, and optimizing Microsoft 365 environments for our organization. This position bridges the gap between frontline support and engineering teams, ensuring efficiency, reliability, and security across all M365 services. The administrator leverages advanced troubleshooting skills, deep technical expertise, and strong communication abilities to resolve escalated issues, implement system improvements, and contribute to the seamless digital experience of end-users.

• Escalated Incident Management: Respond promptly to and resolve Tier 2 escalations related to Microsoft 365, including Exchange Online, SharePoint Online, Teams, OneDrive, and other M365 services.
• Advanced Troubleshooting: Diagnose complex technical issues, investigate root causes, and collaborate with Tier 3 or engineering teams for persistent or critical incidents.
• User Account Administration: Manage user accounts, groups, licenses, and permissions in Microsoft 365 Admin Center and Azure Active Directory.
• Service Optimization: Monitor system performance and usage, implement best practices, and recommend improvements for reliability, security, and user experience.
• Change and Configuration Management: Assist with configuration changes, updates, and rollouts, adhering to organizational change management processes.
• Documentation and Knowledge Sharing: Maintain clear records of troubleshooting steps, resolutions, and system changes. Develop knowledge base articles and contribute to training materials for Tier 1 staff and end-users.
• Security and Compliance: Support the implementation and monitoring of security controls, policies, and compliance requirements within the M365 environment.
• Collaboration and Communication: Work closely with IT colleagues, stakeholders, and vendors. Communicate technical information effectively to non-technical users.
• Service Request Fulfillment: Process service requests related to mailbox management, access provisioning, data recovery, and application integration.
• Proactive Monitoring: Utilize monitoring tools and dashboards to detect and address performance issues, outages, or vulnerabilities before they impact users.
• Support Automation: Identify opportunities for automation in administrative tasks, leveraging PowerShell and other scripting tools.
• Backup and Data Recovery: Assist in managing data backups, retention policies, and restoring data as needed for business continuity.

Required:

• Education: Associate or Bachelor’s degree in Computer Science, Information Technology, or a related field preferred. Equivalent professional experience considered.
• Certifications: Microsoft Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: Fundamentals, or similar certifications highly desirable.
• Professional Experience: Minimum 2-4 years in IT support or administration roles, with at least 1 year supporting Microsoft 365 environments.
• Technical Mastery: Demonstrates deep familiarity with Microsoft 365 services, troubleshooting workflows, and support protocols.
• Responsiveness: Delivers timely and accurate solutions to escalated problems, minimizing disruption to business operations.
• Collaboration: Works effectively across IT teams and with vendors to resolve complex technical challenges.
• Continuous Improvement: Seeks opportunities for skill development and system enhancement, adapting to evolving business and technology needs.
• Security Awareness: Maintains vigilance regarding data protection and privacy, supporting organizational compliance goals.
• Potential for involvement in strategic IT projects and migrations.
• Technical Skills:
  • Proficiency in Microsoft 365 administration portals (Exchange Online, SharePoint Online, Teams, OneDrive).
  • Experience with Azure Active Directory and identity management.
  • Strong understanding of M365 security, compliance settings, and best practices.
  • Familiarity with PowerShell scripting for automation and bulk operations.
  • Knowledge of network fundamentals relevant to M365 connectivity and performance.
  • Ability to interpret logs, usage reports, and monitoring dashboard data.

Preferred:

• Previous Tier 2 or Tier 3 IT support experience in mid-to-large organizations.
• Experience with hybrid Microsoft 365 and on-premises Exchange/SharePoint/Active Directory environments.
• Familiarity with M365 migration tools, processes, and troubleshooting.
• Exposure to endpoint management tools such as Intune.
• Knowledge of ITIL service management principles.

Discover some of the global benefits that empower our people to become the best version of themselves:

• Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;   
• Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
• Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
• Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme;
• Health: Global internal wellbeing programme, access to wellbeing apps;
• Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.

Additional Employee Requirements  

• Participation in both internal meetings and external meetings via video calls, as necessary. 
• Ability to go into corporate or client offices to work onsite, as necessary. 
• Prolonged periods of remaining stationary at a desk and working on a computer, as necessary. 
• Ability to bend, kneel, crouch, and reach overhead, as necessary. 
• Hand-eye coordination necessary to operate computers and various pieces of office equipment, as necessary. 
• Vision abilities including close vision, toleration of fluorescent lighting, and adjusting focus, as necessary. 
• For positions that require business travel and/or event attendance, ability to lift 25 lbs, as necessary. 
• For positions that require business travel and/or event attendance, a valid driver’s license and acceptable driving record are required, as driving is an essential job function.

*If requested, reasonable accommodations will be made to enable employees requiring accommodations to perform the essential functions of their jobs, absent undue hardship.   

USA Benefits (Full time roles only, does not apply to contractor positions)

• Robust healthcare and benefits including Medical, Dental, vision, Disability coverage, and various other benefit options  
• Flexible Spending Accounts (Medical, Transit, and Dependent Care)  
• Employer Paid Life Insurance and AD&D Coverages  
• Health Savings account paired with our low-cost High Deductible Medical Plan  
• 401(k) Safe Harbor Retirement plan with employer match with immediately vest   

At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.