Computer Support Specialist
- Camp Springs, MD, USA
Encompass (IT) Security Services is a full services technology service provider located in Lanham, MD. Our services range from enterprise planning and implementation to Cyber Security. Our clients include federal, state and local governments, non-profits and other corporate entities.
Encompass offers very competitive compensation packages which includes:
- Short-Term Disability
- Long-Term Disability
- 401K - 4% match with immediate vesting
- Direct Deposit
- Educational/Training/Certification Reimbursement
- Professional Membership Fee Reimbursement
Maintain operation of the LAN requirements. Designs, installs, and maintains the network architecture of the computer labs, including complete classroom configuration and cabling from the PC to the writing closet. Administers the Windows-based classroom and testing room servers, personal computer, smart-boards, all multimedia components and peripherals. Troubleshoots Ethernet LAN networking and protocols. Provides technical support to include system security, user account management, printer and peripherals management, user access and connectivity to classroom LAN, intranet, and internet. Provides technical support for web-based programs and software specific to the organization, including Oracle based programs. Prepares and maintains up to date educating client requirements prior to scheduled classes. Ensures labs are fully functional and prepared in accordance with educating client requirements prior to scheduled classes. Implements, configures, updates and provides support for desktop applications. Formulates, develops and documents procedures for the solution of application and computer lab network problems.
Analyzes and implements methods to automate system updates, patches, and virus signatures. Must stay current in LAN management, and with standards regarding hardware and software maintenance.
Responsible for setting up and maintaining personnel hardware, software and peripherals: Determines and recommends procurement of hardware and software for the organization based on optimal use of applications and business needs. Installs, maintains, and administers education software programs. Implements and maintains ghosting software for classroom and end user programs. Provides hardware and software support to systems and end users. Responds to end user requests for assistance. Interfaces with systems vendors regarding identified issues. Responsible for assisting education staff with escalated customer related issues troubleshooting hardware and software while using equipment and programs.
Inventory and Security: Responsible for computer inventory for 140 plus computers and associated peripheral equipment. Prepares inventory replacement schedule for management. Prepares and maintains certification and accreditation packages for all computers and servers. Manages a disaster recovery plan for the computer labs. Maintains paperwork for equipment swapped while under warranty, using hand receipts and appropriate equipment tracking procedures. Prepares paperwork and hardware for the Defense Reutilization Management Office (DRMO). Ensures virus updates are current on all unmanaged, stand-alone, and laptop computers. Maintains documentation of patches installed.
- CompTIA A+ Certification Required
- Must be able to obtain a secret background clearance.
- CompTIA Security + Certification (Desired)
- Must have reliable transportation.
- Must be willing to occasionally work overtime.
- Must have good customer service skills
Must be able to effectively communicate with professional educators, students, staff, and supervisors. Previous experience in providing computer equipment support is highly desirable, including knowledge of the principles, concepts, techniques, standards, processes, and guides of computer system management. Also desirable is knowledge of network infrastructure concepts and troubleshooting techniques for Ethernet LAN, intranet, and internet connectivity. Have the ability to use and maintain a computer system, equipment, and software is mandatory. This position requires expertise in working with Oracle database programs to assist the staff.
All your information will be kept confidential according to EEO guidelines.
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