Encompass (IT) Security Services is a full services technology service provider located in Bowie, MD. Our services range from enterprise planning and implementation to Cyber Security. Our clients include federal, state and local governments, non-profits and other corporate entities.

Job Description:

Knowledge in reviewing contracts and network design for suggestions to improve
stability along with adding dedicated support to any project or billing issue.
• Knowledge of E-Rate process and procedures.
• Expertise in creating and managing spreadsheets to account for product
inventories within the IT department, such as phones, circuits and lines and
updates those spreadsheets.
• Expertise in creating and managing spreadsheets to track the progress in
resolving telecommunications issues, i.e., billing, repair and orders with each
carrier.
• Knowledge of carrier network for problem resolution.
• Creation and maintaining of MS SharePoint for all telecommunications vendor
records.
• Knowledge of MS SharePoint that was created to house all of the IT
spreadsheets of inventories (Level 3); Verizon TLS/Centrex/POTS lines and their
locations, along with any orders to add and disconnect services to assist in
verifying billing accuracy.

Supervise the E-Rate (FCC and USAC) Government program for
telecommunications reimbursement of cost incurred for all of Baltimore County
Public Schools; bringing revenue to the schools of approximately $1 million
dollars per year.
• Input and maintain all required forms to the USAC Schools and Libraries program
within the USAC EPC system for each new funding year.
• Insure proper forms are filed by established deadlines as well as sequential
forms are filed within the system based on previous submissions.
• Maintaining of bills for 10 years per FCC regulation.
• Serve as Project Manager for telecommunications product analysis for various
departments within the school system.
• Communicates and meets with various departments of the school systems to
identify telecom expenses to insure that any monies eligible for E-Rate are
included.
• Within the E-Rate program the position requires the ability to justify any
expenses as well as to appeal any decision up to and including the FCC
Commission and the presentation of those arguments.

Must be able to communicate properly with each department of the FCC and
debate the funding decision with precise statistical information to justify the
funding request.
• Prepare FCC/USAC reviews and response to questions on any E-Rate program
request.
• Facilitate and attend Vendor Meetings and other Government and Internal Team
Meetings (i.e., Verizon and BCG) to understand and coordinate functions with
BCG and BCPS (i.e., telecommunications for Disaster Recovery Center) and any
other E-Rate related work.
• Create RFP’s for needed products to be approved by the Board of Education and
work with the Procurement department on any contract renewals required for
signature by the Carriers and facilitating that activity to closure.
• Conducts product reviews to investigate new technology that could potentially be
utilized within the County and scope out any departments that are not being
considered.
• Vendor Management of telecommunications products for analysis, use, cost as
well as a high level knowledge of the vendor billing systems, such as taxes and
understand the tax laws that regulate the charges in relation to the bills and ERate.
• Reviews contract and telecommunications billing to accuracy and identifies errors
and notifies the Carriers for refunds.
• Checks for Contract addendums to insure that compliance analyzing
telecommunications bills for errors such as taxes, which requires the position to
know the FCC Tariff.
• Has an established network of contacts with the various telecom carriers.
• Point of escalation for the BCPS repair department to escalate outages within the
Carriers organization.
• Point of escalation for telecommunications problems encompassing billing,
orders and repairs with the various Carriers.
• Facilitates Carrier meetings to discuss current issues that BCPS is having with
the vendor, creating an open action register to resolve those issues. Within
these meetings review new product offerings for potential use within BCPSE.
• Establish SOW’s with the Carriers to effectively and efficiently review contracts
and renewals
• Assist in facilitating meetings with the Office of Budget & Reporting Director to
discuss E-rate refund schedule and processes,
• Assist in facilitating meetings with Purchasing to discuss billing disputes with a
Carrier for legalities as well as to discuss new RFP and contract issues.
• Understands the Telecommunications Carriers processes and has contacts
within those Carriers to assist BCPS in getting problems resolved in a timely
fashion.
• Streamline products used to maximize Carrier discounts for volume of services
utilized. Example consolidation of Verizon Wireless bills to afford all departments
of best cost usage and still maintain individual billing for budgetary purposes.

• Contract identification for E-Rate eligibility (i.e., MiCTA contracts, State of
Maryland contracts and other suppliers within the US Government agencies)
where BCPS can
• Ensures that projects are completed in accordance with established scope,
deadlines, budgets, and FCC/USAC standards.
• The yearly filing of the reimbursement requests with the E-Rate/FCC/USAC per
program requirements to report detailed statistics such as types of products
used; bandwidth and upload/download speeds for internet along with the
statistical information on the school system; i.e., total number of students within
the system and how many are on the Free and Reduced Lunch Program (NSLP)
then mathematically calculating the funding amounts required.
• Produces status reports and communications on a regular basis.
• Takes ownership for a variety of project initiatives and communications in
parallel.

Extensive skill in supervising the analysis of telecommunications billing.
• Ability to administer the E-rate program for the entire BCPS school system.
• Evaluating and understanding E-rate processes.
• Professional verbal and written communication skills.
• Ability to positively communicate and interact with various County departments
and act as a liaison for any telecommunications needs to insure eligibility.
• Ability to coordinate the work of a team with the work of other units within the
Office of Information Technology and County agencies.
• Ability to develop needs assessments and prepare administrative reports.
• Knowledge of personal computers, Microsoft Office suite of tools including; Word,
Excel, PowerPoint.
• Knowledge of the principles and practices of telecommunications billing.
• Efficiency of existing processes and develops strategies for improvements.
• Skill in the operation of computers and peripheral equipment.
• Ability to establish and maintain effective working relationships.
• Certifications in ITIL (IT Service Support) and Project/Program Management,
• Degree from an accredited college with a bachelor’s degree in Business or Public
Administration, Project Management, Communications or a related field.
• At Least five years of experience as a business analyst, telecom analyst, project
manager, systems analyst or closely related experience in the analysis of
information technology organizations and systems.

All your information will be kept confidential according to EEO guidelines.