Encompass (IT) Security Services is a full services technology service provider located in Bowie, MD. Our services range from enterprise planning and implementation to Cyber Security. Our clients include federal, state and local governments, non-profits and other corporate entities.

The ideal candidate must possess the following:
• High school diploma or appropriate equivalent, plus four years of
clerical/technical experience.
• Experience with related computer or technical operations preferred.
• Training in information technology, computer or application operations, or related
field preferred.
• Customer service and support experience preferred.

Performs comprehensive production control duties by releasing, monitoring, and
troubleshooting the Enterprise Resource Planning (ERP) batch processing such
as daily payroll cycle processing including time and attendance, leave accrual,
interfaces, and account management; benefit and retiree processing; finance
check processing; and data warehouse processing.
• Provides level one support to customers by identifying and troubleshooting
issues with ERP batch processing. Works independently to resolve processing
exceptions on application software and hardware.
• Performs electronic uploads of payroll and finance checks and electronic fund
transactions to financial institutions. Performs electronic uploads to business
partners including benefit vendors, bargaining units, county, state, and federal
agencies.
• Monitors, prints, and seals forms for the designated business operations.
Performs general maintenance of ERP printer and sealer hardware. Ensures that
materials and supplies are available and ordered as needed.
• Accountable for contacting and communicating to 2nd and 3rd level support
personnel (business analysts, leadership, database administrators, and software
developers and engineers) when system failure escalation is required.
• Update a daily Production Control Log via a Microsoft SharePoint website.

Knowledge of office practices and procedures.
• Knowledge of spelling, grammar, and arithmetic.
• Knowledge of personal computers and office software packages.
• Knowledge of automated office systems.
• Skill in maintaining schedules, operational procedures, reports, databases,
spreadsheets, and logs.
• Skill in operating personal computers and related office equipment.
• Skill in providing routine troubleshooting or problem resolution.
• Ability to establish and maintain effective working relationships.
• Ability to adapt and respond to a variety of clients and situations.
• Ability to apply diplomacy and professionalism in dispute resolution.
• Skill in communicating with the public.
• Excellent human relations skills.
• Ability to multi-task, prioritize work, and manage time effectively.
• Ability to communicate effectively, written and oral.
• Ability to perform basic mathematical computations.
• Ability to follow rules and regulations.

All your information will be kept confidential according to EEO guidelines.