Encompass (IT) Security Services is a full services technology service provider located in Bowie, MD. Our services range from enterprise planning and implementation to Cyber Security. Our clients include federal, state and local governments, non-profits and other corporate entities.

IT VOIP Network Technician with experience administering a large analog and digital phone system involving multiple remote locations (i.e. 100+ remote sites).

Possession of an Associate’s degree or equivalent college credits in information technology, networking, or related field.  Three years’ experience administering a large analog and digital phone system involving multiple remote locations (i.e. 100+ remote sites). 

Develops, operates and maintains various enterprise network phone systems. Works closely with vendors and other network analysts, technicians and system engineers to identify performance issues and schedule updates and patches. Analyzes and designs new and existing network enhancements. Works closely with users to define and document requirements. Reviews request to implement new or modify existing networks/phone systems and determines whether request warrants a full assessment. Assembles an assessment team for developing a project assessment plan, if needed. Develops a needs assessment document identifying skills/resources required to successfully implement the project. Engages technical resources and assists technical and project management teams in the development of functional specification documents as necessary. Works with the Project Management Office as needed for project implementations. Writes and documents system specifications and configurations. Researches the use of new technologies. Coordinates network and phone testing and assists users with acceptance testing to ensure product being delivered meets project requirements. Assists with the installation and maintenance of school system wide area network. Performs advance level troubleshooting of enterprise network phone systems. Performs detailed work involving servers, wireless, account creations/deletions/modifications, and system health.  Works on multiple project requests. Engages vendors and advance level network technical resources to assist with best practice implementations and troubleshooting. Serves on committees and undertakes special projects as assigned. Reviews work performed by contractors/vendors for completeness. Verifies invoices prior to submitting of invoices to manager for payment. Works with vendors on service level agreements (SLAs) and compliance with these agreements. Assists the Network Services Supervisor and Network Support Services Manager with administrative responsibilities and organizational management as needed. Develops cost projections and assists in acquiring funds for project implementations. Provides input on the budget process as it relates to yearly network maintenance. Performs inventory control and fix assets tracking for network equipment. Performs other duties as assigned. 

Thorough knowledge of the principals and practices of planning, developing, implementing, and maintaining large enterprise phone and/or network systems. General knowledge of business operations, processes and procedures. General knowledge of processes, methods and techniques utilized to analyze and evaluate business operations. Thorough knowledge of project management and network planning. Thorough knowledge of computer systems, servers, Local  Area Networks, Wide Area Networks, phone systems. And/or Internet systems. Skill in analyzing in coming service tickets and determining the best resources necessary to complete the necessary work. Skill in working with construction contractors and vendors to interpret building designs, site plans, and blue prints in order to ensure proper installation of data and voice systems within buildings. 
Ability to analyze and evaluate the feasibility and suitability of information technology projects. Ability to plan, document, modify, test and implement enterprise networks. Ability to document test conditions, create test plans, test performance, and analyze results. Ability to organize work to meet deadlines. Ability to establish and maintain effective working relationships with both internal and external customers. Ability to communicate effectively. Ability to coordinate the work of a team with the work of other units and organizations. Ability to develop needs assessments and prepare administrative reports. Ability to properly maintain confidential information. The work of this class requires regular walking, standing, lifting, crawling in enclosed/small spaces, sitting, and working on ladders and in construction areas. Work includes the operation of office equipment, including personal computers and other office machinery. 

All your information will be kept confidential according to EEO guidelines.

U.S.A. Citizenship or Green Card