Help Desk Level I & II

  • Washington, DC
  • Full-time

Company Description

Encompass (IT) Security Services is a full services technology service provider located in Camp Springs, MD. Our services range from enterprise planning and implementation to Cyber Security. Our clients include federal, state and local governments, non-profits and other corporate entities.

Job Description

This entry level position is located in Prince George's County, MD providing basic help desk support. This is a full time position. 

Qualifications

The following qualifications are desired by not required. 

Knowledge of imaging process

Knowledge of trouble ticket software Magic Service Desk, Remedy, etc

Excellent customer service.

A+ Certified

Help Desk Institute

Basic knowledge of HTML and websites

Additional Information

All your information will be kept confidential according to EEO guidelines.