The Elizabeth Glaser Pediatric AIDS Foundation is a global leader in the fight against pediatric HIV and AIDS, working in 19 countries and at over 5,500 sites around the world to prevent the transmission of HIV to children, and to help those already infected. Today, because of the highly successful work of the Foundation and its partners, pediatric AIDS has been virtually eliminated in the United States. With a growing global staff of over 1,000—nine of 10 who work in the field—the Foundation’s global mission is to implement HIV prevention, care, and treatment programs; further advance innovative research; and to execute strategic and targeted global advocacy activities to bring dramatic change to the lives of millions of women, children, and families worldwide. For more information, please, visit our page: www.pedaids.org

Under the direct supervision of the Information Technology Manager (IT Manager), the IT Assistant will provide assistance to ICT Manager in executing the following duties:

• Technical Support: All areas of Information Communication and Technology in EGPAF Cameroon.
• Backstopping the IT Manager (act as a Backup)
• Technical support: Assist to maintain equipment, involving hardware, software and systems.
• Network Administration (Equipment and Applications): Diagnose network and system problems as well as react to failures and errors to maintain system integrity and performance.
• Answer help desk calls.
• Assist in network and system security.

Perform other related duties as may be assigned. (E.g., follow up on Policies and Procedures implementation.)

Help Desk.

• Be main point of contact for help desk calls.
• Diagnose problems and react accordingly.
• Instruct users on appropriate action where possible or take notes and research resolution.

Get back to users with resolution or escalate to IT Manager. 

Maintain Equipment.

• Involves repair of laptops, PC’s, printers etc. (With Supplier warranty / outsourced technical support)
• Re-formatting and rebuilding laptops etc.
• Inventory and maintain sufficient levels of equipment as needed.
• Dispatch equipment to branches as needed. 

Maintain System.

• Assist ICT Manager and IT Officer to maintain system performance and react to known issues as well as perform preventative maintenance.
• Assist with new technology rollouts and upgrades.
• Assist with Administration of users and computers 
• Assist with 3 rd party software maintenance and implementation.
• Liaise with 3 rd party help desks to diagnose problems.
• Assist with maintaining Windows, and email systems.

Backup.

• Confirm successful daily backups  
• Confirm all system back up is running daily.
• Liaise with 3 rd. party help desk when problems arise.

Anti-Virus & Security

• Maintain network and system security via network Anti-Virus.
• Configure and manage network security.
• Help users with installation and ongoing support.

Network Diagnostics and Reporting

• Diagnose network bottlenecks.
• Monitor organization WANS.
• Liaise with field office regarding network faults or reports.
• Log faults with appropriate authority.
• Liaise with IT Manager regarding faults. 

Telephone System.

• Ensure PABX optimum functionality / configuration with outsourced technical support.
• Support users with telephone system.

1. Program handsets as needed. (BB, ETC)

• Diploma in Computer Science/ Information Systems / with at least 2 years work experience in similar field.
• Extensive practical experience in networked environment and support for remote users and field offices.
• Extensive ability to use and support of standard micro computing applications such as Microsoft OFFICE SUIT.
• Experience in supporting web-based applications.
• Experience with training others to use micro-computer applications (as mentioned above).
• Fluency in French and English
• Knowledge of supporting Windows Platform (MS 2003/2008 server or higher, MS Windows XP / Vista)
• Prior experience with Messaging systems support, e.g. MS Exchange
• Strong interpersonal skills, ability to establish and maintain effective work relationship with people of different backgrounds and cultures.
• Ability to work under pressure with minimum supervision.

• Problem Solving – Problem solving is a person’s ability to use critical thinking to identify and analyze problems, weigh relevance and accuracy of information, generate and evaluate alternative solutions, and makes recommendations.

• Flexibility – Flexibility is a person’s ability to be open to change and new information and rapidly adapt to new information, changing conditions, or unexpected obstacles.
• Resilience – Resilience is a person’s ability to deal effectively with pressure, remain optimistic and persistent under adversity, and recover quickly from setbacks.
• Time Management – Time management is a person’s ability to effectively manage one’s time and resources to ensure that work is completed efficiently.

All your information will be kept confidential according to EEO guidelines.

As a global, multinational, and multicultural organization, EGPAF believes that diversity in the workplace enriches our work and enhances our impact and effectiveness. We believe that employees have the right to work in a climate of mutual respect and integrity that promotes dignity and respect for all, and that enables them to reach their full potential. EGPAF is an equal opportunity employer and affords equal opportunity to all employees and applicants for employment regardless of race/ethnicity, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, disability or genetics. In addition to country law requirements, EGPAF complies with US laws governing nondiscrimination in employment in every location in which the Foundation has facilities.

The Foundation does not charge any fees at any stage of the recruitment process. If you are asked to pay a fee, please contact our hotline by phone (US: dial toll free 888-225-1429; all other countries: collect 770-776-5674), or online (www.reportlineweb.com/pedaids).