Elizabeth Glaser Pediatric AIDS Foundation (EGPAF) is on a mission to create a world where no mother, child, or family is devastated by HIV and AIDS, and we are making an impact. We are a proven leader in the global fight to end HIV and AIDS, and an advocate for every child to live a full and healthy life into adulthood. For more than 30 years, EGPAF has been a leader in meeting urgent needs in pediatric HIV and AIDS in the world’s most affected regions. We carry out our values of passion, innovation, teamwork, leadership, integrity, excellence and equity every day, while maximizing our impact in the communities we serve. EGPAF currently supports national, district, and local governments, facilities, communities, and non-governmental partners. In 2020, EGPAF’s global footprint spans 15 countries. To date, EGPAF has supported over 15,000 sites to offer HIV counselling, prevention, diagnosis, and treatment services alongside high-quality family health care. Join us on our fight for an AIDS-free generation!

EGPAF has worked in Malawi since 2001. Today, EGPAF Malawi implements evidence-based HIV prevention, care and treatment interventions in 177 health facilities in nine districts through EGPAF’s U.S. President’s Emergency Plan for AIDS Relief/U.S. Centers for Disease Control and Prevention (PEPFAR/CDC) - funded Achieving HIV Epidemic Control through Scaling Up Quality Testing, Care and Treatment in Malawi.

The Health Information Systems (HIS) Officer is a well-trained, proactive and self-motivated individual who under the direct supervision and guidance of the Senior Health Information System will coordinate the deployment, training, troubleshooting and support of systems in their respective districts. S/he will support in the development and field testing of curriculum and tools. S/he will participate in the training of trainers and provide coordination for cascade trainings for sites within their districts. S/he will provide responsive support to sites in their districts for all queries on hardware, software, and connectivity. S/he will also supervise the Data Clerk and data quality in the districts they operate in.

S/he will report regularly to the Senior HIS Officer on project progress. He or she will assist in the hardware and software configuration as per software requirements, hence some background in systems development will be essential. Post deployment, a lot of time will be invested in systems support and responding to user needs and queries in a timely and resolute manner, for this, practical knowledge and experience in hardware maintenance, technical support plus experience in Linux administration (or use) and networking will be a requirement and not an added advantage.

The Temp HIS Officer is a master Trainer who will be responsible for overseeing the technical implementation of digital health solutions within their assigned district. This includes training implementation, hardware/software setup, system troubleshooting, data security, reporting, and providing technical assistance to facility and district-level stakeholders.

Essential Duties and Responsibilities

Responsibilities include, but are not limited to, the following: 

1. Training and Capacity Building

• Serve as a Master Trainer, well-versed in all training materials, curriculum, and tools for project execution.
• Lead the development and execution of training plans and manage logistics for training activities in the district.
• Provide ongoing support to ensure understanding and effective use of electronic systems by site staff.

1. Hardware Setup and Installation

• Lead the setup and configuration of computers and all relevant hardware across sites in the district.
• Install software including the front-end (Vue.js) and back-end (MySQL).
• Configure application software containers using Docker and other technologies that may be in use.
• Set up Local Area Networks (LANs) and Wide Area Networks (WANs) as required.
• Open and repair client machines, replacing or fixing relevant components.

1. System Troubleshooting and Maintenance

• Troubleshoot Linux and Windows machines at operational sites within the district.
• Ensure system uptime and resolve technical issues promptly to minimize disruption to services.

1. Data Security, Storage and Management

• Support and coordinate data clerks and site teams in backing up databases and securing sensitive data.
• Assist in pulling updates from data repositories such as GitHub.
• Support data quality processes and assist in generating reports.
   

1. Reporting and System Monitoring

• Monitor the syncing status of all configured sites within the district, both on-site and remotely, to ensure timely data transmission and system performance.
• Use monitoring tools and system logs to track site activity and identify syncing issues, escalating unresolved problems as necessary.
• Maintain an up-to-date dashboard or site tracker reflecting the operational status, sync health, and data flow for each site.
• Generate and submit comprehensive daily, weekly, monthly quarterly reports to support Internal teams, MOH, PEPFAR and other stakeholders reporting

1. Generate routine reports pertaining to:

• System installations and configurations
• Data entry progress and quality
• Upload and synchronization status from all facilities
• Flag inactive or problematic sites and coordinate timely follow-up actions with facility staff or regional technical teams.
• Provide feedback and recommendations to the Senior HIS Officer and program teams based on site performance trends and syncing reliability.

1. Daily Site Sync Monitoring and Escalation

• Plan and prioritise daily work by reviewing the synchronization status of all supported sites through the designated monitoring dashboard.
• Identify inactive or unsynced sites, conduct initial troubleshooting (e.g., network checks, service restarts, reconfigurations), and promptly escalate unresolved issues to Tier 2/3 support following SLAs and incident management protocols.
• Document and communicate daily sync statuses highlighting persistent issues and ensure visibility across team leads and stakeholders.
• Coordinate follow-up actions, ensuring escalated tickets are updated, monitored, and closed in a timely manner. Provide weekly summary reports on inactive-site trends and escalations for continuous improvement initiatives.

1. Other Duties

• Perform other related duties as assigned by the supervisor to support the success of digital health implementations.
   

• At least an advanced Diploma or Degree in Information Technology, Management Information Systems, Computer Science, or Health Information Systems. (Note: Technical expertise and the ability to quickly learn are prioritised over formal education and experience.  Fresh graduates are highly encouraged to apply).
• Cisco or Microsoft certifications, ITILv4 and certification in relevant areas is an added advantage (only if the candidate can demonstrate applied, practical skills).
• Strong understanding of IT systems and infrastructure, especially in low-resource settings.
• Experience with Docker, Linux OS, MySQL, GitHub, and electronic data systems is highly desirable.

• Ability to manage multiple sites and maintain consistent communication with stakeholders.
• Excellent problem-solving, analytical, and interpersonal communication skills.
• Willingness to travel within the assigned district as needed.

As a global, multinational, and multicultural organization, EGPAF believes that diversity in the workplace enriches our work and enhances our impact and effectiveness. We believe that employees have the right to work in a climate of mutual respect and integrity that promotes dignity and respect for all, and that enables them to reach their full potential. EGPAF is an equal opportunity employer and affords equal opportunity to all employees and applicants for employment regardless of race/ethnicity, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, disability or genetics. In addition to country law requirements, EGPAF complies with US laws governing nondiscrimination in employment in every location in which the Foundation has facilities.

The Foundation does not charge any fees at any stage of the recruitment process. If you are asked to pay a fee, please contact our hotline by phone (US: dial toll free 888-225-1429; all other countries: collect 770-776-5674), or online (www.reportlineweb.com/pedaids).