Cloud Support Engineer

  • Full-time

Company Description

Ekovolt is a Startup technology service provider and we offer affordable and reliable internet connectivity and cloud solutions

Job Description

  • We are currently looking for network engineer who will be responsible for administration, recommending and implementing design changes, configuration and maintenance of BGP, VLANs, Q-in-Q VPNs, RADIUS/AAA, Public Hotspot, IP addressing and management of the following devices and networks related to Ekovolt’s provision of internet, data center, enterprise security and productivity services.
  •  Install and survey using Cambium and Ubiquiti customer premise equipment (CPE) device for internet service at customer sites. 
  • Identify, troubleshoot, diagnose and clarify network issues, and confirm understanding of requirements or problem.
  • Perform network maintenance and system upgrades.
  • Routine maintenance and troubleshooting on the Base Transceiver Station (BTS) network. 
  •  Manage BTS devices – Access Points (Cambium and Ubiquiti), Edge switches (Cisco, MikroTik, HP Enterprise, Netonix), cabling, power and space planning. 
  • Resolve customer issues related to network devices and customer LAN/WLAN. 
  •  Create and update tickets resolution detail utilizing case management solution. 
  •  Able to effectively communicate both verbally and in writing with management to express ideas to make informed decisions.
  • Troubleshoot customer issues related to internet broadband, modem, router
  • Interact with other internal departments to resolve customer issues.
  • Resolve customer issues by changing channels

Qualifications

  • A minimum of HND / BSc. Degree in Computer Science, Electrical / Electronics Engineering or in any related discipline.
  • 4 - 7 years experience in designing, implementtations of WAN/LAN networks.
  • Knowledge and experience in routing, switching and wireless technologies – on MikroTik RouterOS, Cambium and Ubiquiti, Cisco IOS; Fortinet, Sophos and SonicWall Firewalls. Windows Server, Virtualization systems and Azure Administration a plus. Proficiency in network diagramming – using Microsoft Visio or like tools. 
  • Experience working with IP Networking and Internet services 
  • Radio and Wireless configuration knowledge.
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Additional Information

  • Technical and professional proficiency
  • Knowledge of RSSI, noise and interference
  • Knowledge of link loss budget calculations 
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus