Ekovolt is an enterprise technology services company empowering businesses online by providing affordable and reliable connectivity, together with local cloud and work productivity solutions

• Interface with customers via inbound or outbound calls, email, chat and social tools for resolving routine problems with service.
• Identify, troubleshoot, diagnose and clarify customer issues, and confirm understanding of requirements or problem. 
• Troubleshoot customer issues related to internet broadband, modem, router etc.
• Maintains call records/logs and resolution detail utilizing case management solution, Remedy.
• Able to effectively communicate both verbally and in writing with management to express ideas in order to make informed decisions.
• Create/update help tickets to document customer interactions.
• Escalate complex support issues to higher level supervisors/manager.
• Provide information about product specifications.
• Interact with other internal departments to resolve customer issues.
• Resolve customer issues by changing channels

• Experience working with IP Networking and Internet services 
• Experience with ticket creation, management and resolution
• Knowledge of customer support skills that include: management of problem calls, priority calls and communication to end-users
• Radio and Wireless configuration knowledge
• Configure broadband gateway routher for office use
• Minimum of HND in Information Technology, Computer Science or relevant field
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Preferred Skills

• Knowledge of RSSI, noise and interference
• Knowledge of link loss budget calculations 
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus