Educor is the largest private education supplier in Southern Africa., managing 10 educational brands across its more than 60 campuses and sites in South Africa and internationally. As a Group we possess a rich heritage with brands that have been in existence for many years. Since our inception in 2008, Educor has evolved into an education giant offering face-to-face, distance and online learning. Our face to face brands include Damelin, City Varsity, ICESA and Central Technical College. Distance brands include INTEC College, Damelin Correspondence College (DCC) and our higher-education distance brand, Lyceum.

Customer Care Officer (Academics) JB3501
Century City, Cape Town
Compensation: Competitive salary aligned with the market standards

We are seeking a dedicated Academic Customer Care Officer to join our team in Century City, Cape Town. Your primary responsibility will be to enhance customer retention by addressing social media queries, managing cancellation requests, and facilitating course transfers. Additionally, you will play a vital role in projects focused on handling complaints, cancellations, and transfers, including involvement in call-out initiatives.

Educational Requirements:

• Minimum of a Grade 12 qualification.
• 1-2 years of experience in customer service roles.
• Proficiency in MS Office applications.

Responsibilities:

• Facilitate smooth course transfers, ensuring seamless transitions for students.
• Manage the processing and submission of authorization vouchers in a timely manner.
• Engage with customers through social media platforms, effectively addressing their queries and concerns.
• Respond proactively to cancellation requests, aiming to salvage relationships and retain customers.
• Contribute to the achievement of set targets, demonstrating dedication to customer satisfaction.
• Compile accurate and insightful reports, supporting the team's understanding of trends and opportunities.
• Provide efficient administrative support, contributing to the overall effectiveness of the team.
• Undertake general administration tasks and handle adhoc duties as required.

If you are an enthusiastic individual with a passion for providing exceptional customer care within an academic context, we encourage you to apply for this position. Your dedication and interpersonal skills will play a crucial role in fostering positive customer experiences and maintaining strong relationships with our students.

Educational Requirements:

• Minimum of a Grade 12 qualification.
• 1-2 years of experience in customer service roles.
• Proficiency in MS Office applications.