EDUCATION DEVELOPMENT CENTER (EDC)
EDC is one of the world’s leading nonprofit research and development firms. EDC designs, implements, and evaluates programs to improve education, health, and economic opportunity worldwide. Collaborating with both public and private partners, we strive for a world where all people are empowered to live healthy, productive lives.

EDC is committed to diversity in the workplace.
 

The Zero Suicide Institute (ZSI) at EDC, within our U.S Division, has an opening for an Administrative Coordinator, reporting to the Business Associate in Waltham, MA.

The EDC U.S. Division includes grants and projects in the areas of suicide, substance use disorders, healthcare, and violence and injury prevention. Through this work, EDC provides state and local officials, grantees, policymakers, interested stakeholders and the general public with assistance in developing, implementing and evaluating programs and strategies to prevent injury, violence and suicide.

The ZSI Administrative Manager will be a part of the Zero Suicide Institute (ZSI) at EDC (http://zerosuicideinstitute.com/about-us) which provides expert consultation for health and behavioral health care entities implementing the Zero Suicide approach, delivers training in assessing and managing suicide risk, supports organizations as they adopt evidence based suicide prevention practices, and advances continuous quality improvement efforts.

ESSENTIAL FUNCTIONS

The person in this position is expected to communicate clearly and courteously; to develop and maintain positive relationships with clients, consultants, collaborators, co-workers, field sites, and funders; and to work respectfully with EDC colleagues. The job requires adherence to EDC policies & procedures.

Operating with significant autonomy & discretion on behalf of center, project, or department management, the Administrative Coordinator:

• Coordinates activities and services including:                                                   * Materials management (copying, scanning, mailing, management of space/equipment/inventory)                                                                             * Staff/contract support tasks (scheduling events/meetings/calls, coordinate conference logistics, backup for other staff, note taking                                     * Financial/business support (invoicing)                                                          * Data/information management (research, compiling information/evaluations, translating data into visual representation)                   * Communication (internal staff, external partners, inbox management, account services)
• Analyzes activities, services and systems; recommends revisions for efficiency and control
• Monitors information, notifying staff or management of findings or trends requiring action
• Independently performs complex assignments requiring knowledge of content area and administrative systems; solves complex problems
• Performs various assigned duties to balance workload
• Interprets and ensures compliance with policies and procedures.
• May handle complex or confidential matters requiring considerable discretion & judgment
• Support and administer two project websites (http://zerosuicideinstitute.com/, http://zerosuicide.sprc.org/); manage content display/accessibility, and ensure updates are completed regularly

The ZSI Administrative Coordinator:

• Interacts extensively within and outside the organization; effectively interacts with diverse staff with competing priorities
• Influences decision-makers in situations without direct authority
• Facilitates teamwork; seeks and utilizes feedback
• Coordinates issue clarification & troubleshooting
• Coordinates with vendors, subcontractors, or staff to deal with administrative needs or identify information needs
• Collaborates with Information Technology staff to coordinate center-wide initiatives
• May train regular or casual support staff to meet workload deadlines; may provide close administrative or technical supervision to 1–2 staff
• May require intermittent domestic travel.

This position requires educational achievement; excellent writing skills; demonstrable initiative, creativity, and flexibility; ability to work independently and effectively in groups; and strong interpersonal & organizational skills. Specific requirements:

•  Associate’s degree or equivalent
• Bachelor’s degree or equivalent combination of training & education desirable
• With Associate’s degree, 3–5 years related administrative coordination experience, including solid experience with 3 or more computer applications
• With Bachelor’s degree, 1–3 years related experience (as above)
• Strong organizational & analytical skills and aptitude for details
• Strong critical/strategic thinking and collaboration skills required

The ideal candidate demonstrates the following:

• Communication: Strong verbal and written communications skills. Able to communicate effectively with a variety of internal and external audiences. This position is responsible for providing thoughtful customer service to a varity of consumers, coordinates operation deliverables on a national level. Ability to provide and receive thoughtful feedback is required.
• Project Management: Ability to take initiative and manage multiple time-sensitive tasks simultaneously and prioritize tasks appropriately in a highly fast-paced environment.  
• Technical Skills: Strong understanding of how to optimize content  within multiple management systems (ie: Zoho Books, Zoho CRM, EventSquid, AirTable, Drupal, Basecamp). Interest and experience in website content management preferred.
• Collaboration & Relationship Building: Able to work both independently, and as a team player who will productively and proactively engage with others across the team and the larger project. Proven ability to build and maintain relationships and navigate sensitivities with individuals working in various levels of public and private sector organizations. Growth mindset required.
• Personal Qualities: This position is ideal for an individual who excels in professional environments that are dynamic and fast-paced, inclusive, team-oriented, mission-driven, and resource-limited. It is also ideal for those who exhibit a commitment to team success, a positive attitude, proactive thinking, flexibility, and creativity. Interest in and/or knowledge of education, community service, public health,  and suicide prevention fields preferred.

Please submit a thoughtful cover letter and resume. Applications without the requested items will not be considered. The cover letter should be a succinct (2 pages max) statement of interest that includes highlights of relevant qualifications and experience for the role desired. Resumes are not subject to a page limit. Candidates selected for an interview may be asked to complete a presentation exercise. 

We encourage individuals from communities disproportionately affected by suicide (e.g., American Indians, Alaska Natives, LGBTQ2S, Military, Veterans, rural) to apply for this position.